Customer Experience Leader - York Monks Cross

McDonald's; York; On-site; GBP 18,000 - 25,000; Full time

Job summary

A leading quick-service restaurant is seeking a Customer Experience Leader who will play a crucial role in enhancing the customer experience at their York location. This role involves building rapport with customers, suggesting service improvements, and delivering exceptional service. Candidates should possess enthusiasm, energy, and the ability to make customers feel valued.

Benefits

Holiday pay

Service Awards

Meal allowance

Employee discounts from top brands

Qualifications

• Expertise in customer recovery and creating positive experiences.
• Ability to connect with customers and make them feel valued.
• Enthusiasm, energy, and genuine smile are essential.

Responsibilities

• Enhance customer experience and suggest service improvements.
• Deliver exceptional service and uplift team morale.
• Create feel-good moments for customers during their visit.

Skills

Customer recovery

Energetic service delivery

Building rapport

Job description

Overview

McDonald's is one of the most recognized brands worldwide, built on core values: Serve, Inclusion, Integrity, Community, and Family. We are committed to fostering a safe, respectful, and inclusive workplace, providing quality jobs, and ensuring opportunities are accessible to all.

The Customer Experience Leader role focuses on enhancing the customer experience. You will be at the heart of our restaurant in the dining areas, welcoming customers and creating 'feel-good moments' during their visit. Working closely with the management team, you'll suggest improvements to our service based on your training and skills.

As part of a fast-paced, energetic team, you'll deliver exceptional service to our customers. Building genuine rapport, uplifting team morale, and inspiring others to improve performance are key. You should be receptive to others' needs, eager to exceed expectations, and respectful under pressure. Expertise in customer recovery and creating positive experiences is essential. Maintaining high energy levels and working efficiently are crucial.

We seek individuals with a genuine smile, enthusiasm, energy, and the ability to connect with customers and make them feel valued.

Benefits include: Holiday pay, Service Awards, Meal allowance, Employee discounts from top brands, and more.