Customer Experience Advisor - Fast Track to Leadership

Monstera Talent; Ipswich; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Full training

Buddy support

One-to-one coaching

Clear route into management

Job summary

Monstera Talent invites applications for a Customer Experience Advisor in Ipswich. You will spend your day meeting new customers, listening to needs, and guiding them through options with a focus on making each interaction positive. Training is provided and a fast track to management is possible within six months.

No prior customer experience is required; you will be supported by a buddy and a structured progression plan. Your success is rewarded with performance-based pay and ongoing coaching.

Qualifications

• You don’t need previous customer experience.
• Right to work in the UK.

Responsibilities

• Be the first point of contact for customers and make them feel welcome
• Listen carefully to understand what each customer needs
• Recommend the right products or services and explain the benefits clearly
• Turn customer concerns into positive outcomes
• Log customer details and outcomes accurately
• Share what you’re hearing from customers to help the team improve

Job description

Monstera Talent invites applications for a Customer Experience Advisor in Ipswich. You will spend your day meeting new customers, listening to needs, and guiding them through options with a focus on making each interaction positive. Training is provided and a fast track to management is possible within six months.

No prior customer experience is required; you will be supported by a buddy and a structured progression plan. Your success is rewarded with performance-based pay and ongoing coaching.