Customer Experience Admin Associate

Principal; Horsham; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

23 days annual leave plus bank holidays

Great social events

Free onsite parking

Eye care scheme

Job summary

A leading service provider in Horsham is seeking an entry-level administrative support role. You will ensure smooth operations within the department with a focus on customer support. Responsibilities include managing meter readings, identifying consumable needs, and implementing a new ordering system. Strong organisational skills and a pleasant phone manner are essential. The position offers 23 days of annual leave and other benefits.

Qualifications

• Excellent telephone manner and commitment to customer support.
• Ability to work under pressure to tight deadlines.
• Interest in exploring AI and automation solutions.

Responsibilities

• Collecting and inputting accurate meter readings from various sources.
• Identifying customer consumable requirements proactively.
• Implementing the EDI ordering system as a key stakeholder.

Skills

Organisational skills

Attention to detail

Interpersonal skills

Computer literacy

Job description

A leading service provider in Horsham is seeking an entry-level administrative support role. You will ensure smooth operations within the department with a focus on customer support. Responsibilities include managing meter readings, identifying consumable needs, and implementing a new ordering system. Strong organisational skills and a pleasant phone manner are essential. The position offers 23 days of annual leave and other benefits.