Gas Operations & Customer Service Coordinator

Calor Gas Ltd; Warwick; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave

Private Medical Insurance

Company Pension Scheme

Life Assurance

Staff discounts on gas

Shopping discounts

Volunteer day

Job summary

Calor Gas Ltd in Warwick is seeking a Customer Engineering Coordinator on a 12-month fixed-term contract to support the coordination of gas-related emergencies, service orders and asset maintenance. The role emphasizes accurate planning, efficient communication and compliance with safety and GDPR standards.

This is a varied role where you’ll work with engineers, contractors and internal teams in a hybrid setup (three days on site).

Qualifications

• Excellent written and verbal communication skills.
• Experience in a customer service or call centre environment is desirable.
• Educated to GCSE standard (or equivalent), including English and Mathematics.

Responsibilities

• Create and manage work orders in line with Calor policies.
• Raise and manage purchase orders using Calor’s ERP system.
• Order materials, liaise with suppliers and arrange delivery of parts to site.
• Use external systems and search tools to support work planning and order accuracy.
• Review cancellations and aborts, arranging follow-up appointments where required.
• Support work order completion, accountancy and closure (TECO) processes.
• Manage cases within Calor’s CRM system and maintain accurate records.
• Handle inbound calls and queries from customers, engineers, depots and contractors in line with SLAs.
• Respond to customer communications within agreed timescales, issuing holding responses where necessary.
• Produce customer correspondence using Calor-approved templates and formats.
• Ensure GDPR compliance at all times when handling customer information.
• Take ownership of customer queries and complaints through to resolution.
• Promote Calor services where appropriate, delivering professional and empathetic communication.
• Work collaboratively with colleagues and departments, sharing best practiceContribute to continuous improvement of processes and customer experience.

Skills

Communication skills

Customer service

Problem solving

Team player

Initiative

Resilience

Education

GCSE or equivalent (English & Maths)

Tools

ERP system

CRM system

GDPR knowledge

Job description

Calor Gas Ltd in Warwick is seeking a Customer Engineering Coordinator on a 12-month fixed-term contract to support the coordination of gas-related emergencies, service orders and asset maintenance. The role emphasizes accurate planning, efficient communication and compliance with safety and GDPR standards.

This is a varied role where you’ll work with engineers, contractors and internal teams in a hybrid setup (three days on site).