Customer Engineer - Field Engineer (Heathrow) (Feltham, London, United Kingdom)

ZipRecruiter; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading connectivity firm is seeking a Customer Engineer to maintain network services at Heathrow. This on-site role involves technical support, preventive maintenance, and network management tasks. Successful candidates will possess strong customer service skills, a UK Manual Driving License, and a checkable work history. The position offers competitive benefits including training opportunities and flexible working arrangements.

Benefits

22 days’ annual leave increasing with service

BT Pension scheme with up to 10% contribution

Equal family leave for all parents

Enhanced women’s health support

24/7 private virtual GP appointments

Two weeks paid carer’s leave

World-class training and career development opportunities

Discounts on BT broadband and mobile packages

Qualifications

• 5-year checkable work history (critical for Airside access).
• Ability to pass a criminal record check.
• UK Manual Driving License.

Responsibilities

• Perform preventive maintenance checks.
• Stage new network equipment on Juniper and Cisco switches.
• Stage & build Cisco phones.
• Conduct Cisco and Juniper system maintenance.
• Perform network patching.
• Assist with fault-finding.
• Manage stock control and asset management.

Skills

Customer service skills

Ability to explain issues/solutions to non-technical customers

Logical problem-solving skills

Willingness to learn new systems and technologies

Strong self-organization and time management skills

Prior experience with IT Networks

Prior experience with telephony solutions

UK Manual driver's license

5-year checkable work history

Ability to pass a criminal record check

Job description

Job Description

Customer Engineer - Field Engineer (Heathrow) (Feltham, London, United Kingdom)

Job Req ID:
Posting Date: 05/08/2025

Function: Field Engineering

Location: 30-minute commutable distance primarily to Heathrow (daily), Monday - Friday.

Mandatory requirements: 5-year checkable work history (critical for Airside access), ability to pass a criminal record check, and UK Manual Driving License.

Why this job matters

In this Customer Engineer role, you'll maintain and support our contract with British Airways (IAG) for Data & Voice network services at Heathrow. You'll be part of a team of 20 engineers at Heathrow Airport with diverse skills and responsibilities. Your primary role will involve responding to reported incidents such as voice telephone faults on Cisco phones.

You will be on-site daily at Heathrow (08:00 - 16:00), with occasional tasks at London City and Gatwick airports, as well as data centres across London. If a dynamic environment excites you, this is the role for you. It is a technical, hands-on position requiring occasional out-of-hours work, for which overtime will be compensated.

Key Responsibilities

1. Preventive maintenance checks
2. Staging new network equipment on Juniper and Cisco switches
3. Staging & building Cisco phones
4. Cisco and Juniper system maintenance
5. Network patching
6. Assist with fault-finding
7. Stock Control and Asset Management

There is an opportunity to develop and qualify for CCST & CCNA certifications.

Skills and experience you'll have

• Customer service skills
• Ability to explain issues/solutions to non-technical customers
• Logical problem-solving skills
• Willingness to learn new systems and technologies
• Strong self-organization and time management skills
• Prior experience with IT Networks (desirable)
• Prior experience with telephony solutions (desirable)
• UK Manual driver's license
• 5-year checkable work history (critical for Airside access)
• Ability to pass a criminal record check

What’s in it for you

• 22 days’ annual leave increasing with service (plus 8 bank holidays)
• BT Pension scheme, minimum 5% Employee contribution, BT up to 10% contribution
• Equal family leave for all parents
• 18 weeks at full pay, 8 weeks at half pay, and 26 weeks at statutory rate
• Enhanced women’s health support
• 24/7 private virtual GP appointments for UK colleagues and immediate family
• Two weeks paid carer’s leave
• World-class training and career development opportunities
• Option to join BT Share Saving schemes
• Discounts on BT broadband, EE mobile, and TV packages

With over 175 years of heritage, BT is a global leader in secure connectivity and collaboration platforms, serving 1.2 million business customers worldwide. We value diversity and inclusion, and we are committed to making a positive societal impact through digital inclusion and skills development.

Note: Although these roles are listed as full-time, flexible working arrangements are available. We also offer reasonable adjustments during the selection process. We encourage applications from women, disabled individuals, neurodiverse candidates, and minorities, even if you do not meet every requirement.