Customer Engagement Manager - French Speaking

Shl; Felbridge; Ibrido; GBP 65.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work

Benefits package

Career development

Diversity & inclusion

Descrizione del lavoro

SHL in the United Kingdom is seeking a French-speaking Customer Engagement Manager to ensure clients realize the value of SHL solutions through proactive engagement, strategic collaboration and measurable outcomes. You will drive adoption, build executive-level relationships and deliver ROI-focused insights.

You will onboard customers, conduct value reviews, monitor usage data, and collaborate with cross-functional teams to renew, upsell and reduce churn, all while maintaining a customer-first

Competenze

• Experience in customer success or account management within SaaS or HR tech.
• Fluent in French with excellent communication skills.
• Strong stakeholder management and relationship-building abilities.
• Experience using CRM platforms (Salesforce preferred).

Mansioni

• Drive solution adoption and value realization across assigned customer accounts.
• Build relationships with key stakeholders to align SHL solutions to business outcomes.
• Conduct onboarding, value reviews, and usage assessment in partnership with internal teams.
• Act as a customer advocate, ensuring timely resolution of product and support issues.
• Monitor usage data to identify trends and proactively mitigate churn risks.
• Partner with Account Directors on renewal readiness and upsell opportunities.
• Deliver structured engagement plans that track customer success metrics.
• Create executive-ready reports and presentations that demonstrate ROI.

Conoscenze

Customer success

Account management

Stakeholder management

Communication

Presentation

Strumenti

Salesforce

Descrizione del lavoro

Job Description French Speaking Customer Engagement Manager

Find purpose in each day while contributing to a workplace revolution! SHL, People Science. People Answers.

Are you passionate about helping customers achieve their goals through data-driven insights?

As our newly appointed Customer Engagement Manager you’ll ensure clients experience the full value of our solutions through proactive engagement, strategic collaboration and measurable results. Join us and make a direct impact on how global organizations unlock the power of their people.

An excellent benefits package is offered in a culture where career development, collaboration and diversity and inclusivity are all intrinsic to who we are. There’s no better time to be part of something transformational.

UK office based, hybrid working is available.

What you’ll be doing:

• Drive solution adoption and value realization across assigned customer accounts.


• Build relationships with key stakeholders to align SHL solutions to business outcomes.


• Conduct onboarding, value reviews, and usage assessment in partnership with internal teams.


• Act as a customer advocate, ensuring timely resolution of product and support issues.


• Monitor usage data to identify trends and proactively mitigate churn risks.


• Partner with Account Directors on renewal readiness and upsell opportunities.


• Deliver structured engagement plans that track customer success metrics.


• Create executive-ready reports and presentations that demonstrate ROI.

What we’re looking for:

Essential:

• Customer success or account management experience in SaaS or HR tech industry


• French Speaking


• Strong stakeholder and relationship management skills


• Excellent communication and presentation abilities


• Experience using CRM platforms (Salesforce preferred)

Desirable:

• Analytical and data-driven mindset


• Strategic problem solver and self-starter


• Collaborative team player

Closing date for applications: 11th November 2026

• We unlock the possibilities of businesses through the power of people, science and technology.


• We started this industry of people insight more than 40 years ago and continue to lead the market with powerhouse product launches, ground-breaking science and business transformation.


• When you inspire and transform people’s lives, you will experience the greatest business outcomes possible. SHL’s products insights, experiences, and services can help achieve growth at scale.

What SHL can offer you

Diversity, equity, inclusion and accessibility are key threads in the fabric of SHL’s business and culture (find out more about )

• Employee benefits package that takes care of you and your family.


• Support, coaching, and on-the-job development to achieve career success


• A fun and flexible workplace where you’ll be inspired to do your best work (find out more )


• The ability to transform workplaces around the world for others.

SHL is an equal opportunity employer. We support and encourage applications from a diverse range of candidates. We can, and do make adjustments to make sure our recruitment process is as inclusive as possible.