Customer Engagement Manager

Constellia; Nottingham; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading company in business consulting seeks a Customer Engagement Manager to drive sales by leveraging market data and business insights. This role involves developing strategies, tracking performance, and collaborating with teams to enhance customer engagement. The position offers hybrid working, generous holidays, and various perks.

Benefits

Hybrid working

25 days holiday + stats

Discounted parking

Free onsite cafe

Social events

Qualifications

• Previous experience within a sales environment.
• Excellent communication skills, both written and verbal.
• Proficiency in CRM systems and marketing tools.

Responsibilities

• Support development of sales strategies and outreach campaigns.
• Track lead conversion rates and campaign effectiveness.
• Prepare reports on market insights and client feedback.

Skills

Communication

CRM systems

Proactive approach

Job description

3 days ago Be among the first 25 applicants

As the Customer Engagement Manager, you will play a crucial role in identifying opportunities with both new and existing customers, leveraging market data and business knowledge to support and drive new sales.

Key Responsibilities

Support the development of sales strategies by identifying high-potential leads and assisting in outreach campaigns, working closely with the Customer Success Manager (Public Sector leads) and Solutions Director (Private Sector leads).

Track and report on lead conversion rates, market responsiveness, and overall campaign effectiveness.

Prepare and present reports on market insights, competitor intelligence, and client feedback to support sales strategy development.

Proactively identify potential growth areas within existing client accounts and prospects by leveraging market insights.

Collaborate with sales and account management teams to support and drive growth through customer engagement on accounts and with prospects

Develop new business opportunities with new and existing customers

Drive growth across existing customers as required to enhance the value delivered and business growth

Key Skills and Experience:

• Previous experience within a sales environment.
• Excellent communication skills, both written and verbal.
• Proficiency in CRM systems and marketing tools.
• A collaborative team player with a proactive and solutions-oriented approach.
• Pragmatic and focused sales approach

Whats in it for you?

Hybrid working, 25 days holiday + stats and your birthday off. Discounted parking, free onsite cafe, social events and loads more exciting stuff!

Constellia has been recognised as one of Britain's fastest-growing private companies in the Sunday Times 100, ranking in at number 13. The league table takes on the baton from The Sunday Times Fast Track 100 series, which celebrated the country's leading entrepreneurs for 24 years.

As we expand, we will continue to deliver a human-first approach with continuous quality improvement. Whether it’s supporting clients in driving efficiencies and savings, helping SMEs overcome barriers to access public sector opportunities, or driving Social Value, our mission is to make a positive impact that benefits all.

We are a neutral vendor to the Public and Private Sectors – managing spend for over 150 organisations across the UK. We run a dedicated Supplier Marketplace for our clients – of 2000 suppliers – ranging from specialist SMEs, boutique consultancies, all the way to the Big4 global consulting organisation.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Business Consulting and Services

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