Customer Engagement Manager

Unipart Rail; Doncaster; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

An exciting opportunity has emerged for a Customer Engagement Manager at a forward-thinking company in the rail industry. This hybrid role involves leading strategic accounts, enhancing customer experiences, and driving sales growth. You'll collaborate with a dedicated team to develop account plans and ensure exceptional service throughout the contract lifecycle. The position requires strong interpersonal skills and a proactive mindset, making it ideal for someone passionate about building lasting relationships. Join a company that values innovation and employee engagement, offering a rewarding career path with numerous benefits.

Benefits

Competitive Salary

Pension and Death in Service Provisions

Car Allowance

25 Days Holiday (plus Bank Holidays)

Employee Assistance Programme

Health and Wellbeing Initiatives

Employee Discounts

Cycle to Work Scheme

Recognition Events and Rewards

Free Car Parking

Qualifications

• Proven track record in customer engagement and strategic account growth.
• Ability to interact with senior stakeholders and deliver tailored presentations.

Responsibilities

• Lead strategic accounts and deliver exceptional customer experiences.
• Develop account plans and manage governance processes for service delivery.

Skills

Strategic Account Management

Customer Relationship Building

Sales Negotiation

Communication Skills

Microsoft Office Proficiency

Tools

IT Systems

Job description

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Main Purpose

An opportunity has arisen for a Customer Engagement Manager to lead strategic accounts and deliver exceptional customer experiences. Reporting into the Customer Engagement Director, and with the support of a small team, you'll take ownership of renewing and growing sales for assigned Unipart Rail customers, with clear targets for sales and gross margin aligned to our corporate growth strategy. You'll lead the delivery of our Customer Engagement System, developing strategic account plans and managing governance processes to ensure exceptional service throughout the contract lifecycle. By building strong, trust-based relationships, you'll help drive value for customers and align their evolving needs with Unipart Rail's solutions.

This hybrid role offers flexibility, with regular travel required to meet with customers and support ongoing engagement. Ideally, you will be located near the Doncaster office, but you could also be based near our Crewe or Southport sites.

Person Specification

We are looking for a dynamic, strategic individual with the ability to interact at senior level, demonstrating impact and credibility. The ideal candidate will have a proven track record of building and developing relationships across all levels and functions, including working with customers and stakeholders at a strategic level. A strong understanding of core technical information and product knowledge is essential to support customer sales effectively. You will have experience in creating and delivering commercially successful account growth, taking ownership of negotiations and uncovering new opportunities to grow long-term, strategic relationships. Exceptional communication and interpersonal skills are key, along with the ability to deliver compelling, tailored sales presentations that address specific customer challenges. We seek someone with strong strategic and planning skills, underpinned by a proactive, execution-focused mindset. A high standard of ethical conduct in all business dealings is required, as well as proficiency in Microsoft Office and related IT systems. You'll be a team player, a self-starter who takes initiative, solves problems, and manages time efficiently to meet customer deadlines. While not essential, knowledge of the rail industry and engineering would be a distinct advantage.

Benefits

• Competitive salary
• Pension and death in service provisions for employees in pension scheme
• Car Allowance
• 25 Days Hols (plus Bank Holidays)
• Employee Assistance Programme (EAP)
• Health and Wellbeing Initiatives
• Employee offers and discounts from various retailers
• Cycle to work scheme, recognition events and rewards
• Free car parking
• Blended / hybrid working available

Unipart Rail - Who are we?

Unipart Rail is part of the Unipart Group, one of Europe's leading independent logistics companies that employs more than 12,000 employees worldwide and has an annual turnover of over £1 billion. We have a long heritage in the rail industry based on decades of experience. We have continuous improvement plans to embrace innovation in both products and business techniques to ensure that we remain the first and best choice for our customers. As a valued employee of Unipart Rail, you can look forward to a varied and rewarding career with a company that holds the Investors in People accreditation and world-class status in employee engagement.