Customer Engagement Manager

Constellia Limited; Nottingham; Hybrid; GBP 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Customer Engagement Manager, where you will drive growth and enhance customer relationships. This role is pivotal in identifying new business opportunities and supporting sales strategies through market insights. With a commitment to collaboration and innovation, you will work closely with teams to deliver exceptional value to clients. Enjoy the flexibility of a hybrid work model while contributing to impactful procurement solutions that support local businesses and communities. If you are passionate about sales and customer engagement, this is the perfect opportunity for you.

Benefits

Competitive Compensation

Excellent Benefits

Hybrid Work Model

Autonomy and Support

Qualifications

• Experience in a sales environment with a focus on customer engagement.
• Strong communication skills to effectively present insights and strategies.

Responsibilities

• Support sales strategies by identifying leads and assisting in outreach.
• Track lead conversion rates and market responsiveness.

Skills

Sales Experience

Communication Skills

CRM Systems Proficiency

Team Collaboration

Proactive Approach

Tools

Marketing Tools

Job description

As the Customer Engagement Manager, you will play a crucial role in identifying opportunities with both new and existing customers, leveraging market data and business knowledge to support and drive new sales.

Key Responsibilities

1. Support the development of sales strategies by identifying high-potential leads and assisting in outreach campaigns, working closely with the Customer Success Manager (Public Sector leads) and Solutions Director (Private Sector leads).
2. Track and report on lead conversion rates, market responsiveness, and overall campaign effectiveness.
3. Prepare and present reports on market insights, competitor intelligence, and client feedback to support sales strategy development.
4. Proactively identify potential growth areas within existing client accounts and prospects by leveraging market insights.
5. Collaborate with sales and account management teams to support and drive growth through customer engagement on accounts and with prospects.
6. Develop new business opportunities with new and existing customers.
7. Drive growth across existing customers as required to enhance the value delivered and business growth.

Skills, Knowledge & Experience

1. Previous experience within a sales environment.
2. Excellent communication skills, both written and verbal.
3. Proficiency in CRM systems and marketing tools.
4. A collaborative team player with a proactive and solutions-oriented approach.
5. Pragmatic and focused sales approach.

About Constellia

Established in 2007, Constellia is one of Britain’s fastest-growing private companies (ranked #13 in the Sunday Times 100) and a leading Neutral Vendor Managed Service Provider in the UK. We manage over £400 million of spend across 200+ public and private sector organisations. We are also the UK’s only neutral vendor, enabling public sector and utility clients to access procurement of goods, works, services, and technology.

As a Neutral Vendor, we act as a conduit between contracting authorities and prequalified suppliers, providing a fast and compliant marketing route via Neutral Vendor Frameworks. Our diverse marketplace enlists over 2,000 pre-approved suppliers, providing clients access to 400+ subcategories of spend.

We offer clients the flexibility to buy through one simple, quick, and compliant route, helping to drive efficiencies, Social Value, and savings.

At Constellia, collaboration, innovation, and continuous improvement are at the heart of everything we do. Our mission is to drive positive change through accessible, efficient, and impactful procurement—supporting small and local businesses, driving efficiencies, savings, and Social Value for communities.

Apply Today

If this opportunity excites you, we would love to hear from you. In return, we offer competitive compensation, excellent benefits, and a hybrid/remote work model (3 days per week in Nottingham office) with the autonomy and support to excel. Please send your updated CV to [e-mail] to discuss further.