Customer Engagement Manager

Unipart Technologies Group; Doncaster; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An innovative firm is seeking a Customer Engagement Manager to enhance strategic accounts and deliver outstanding customer experiences. In this hybrid role, you will be responsible for growing sales and ensuring exceptional service throughout the contract lifecycle. You will build strong relationships with customers, aligning their needs with tailored solutions. The ideal candidate will possess excellent communication skills, a strategic mindset, and a proactive approach to problem-solving. Join a leading logistics company that values innovation and employee engagement, and take the next step in your rewarding career.

Benefits

Pension and death in service provisions

Employee Assistance Programme

Health and Wellbeing Initiatives

Employee offers and discounts

Cycle to work scheme

Recognition events and rewards

Free car parking

Blended / hybrid working

Qualifications

• Proven track record in strategic account management and relationship building.
• Strong communication and negotiation skills with a focus on customer engagement.

Responsibilities

• Lead strategic accounts and deliver exceptional customer experiences.
• Develop account plans and manage governance processes for customer engagement.

Skills

Strategic Account Management

Relationship Building

Negotiation Skills

Communication Skills

Presentation Skills

Problem Solving

Time Management

Education

Degree in Business or Related Field

Tools

Microsoft Office

Job description

An opportunity has arisen for a Customer Engagement Manager to lead strategic accounts and deliver exceptional customer experiences. Reporting into the Customer Engagement Director, and with the support of a small team, you’ll take ownership of renewing and growing sales for assigned Unipart Rail customers, with clear targets for sales and gross margin aligned to our corporate growth strategy. You’ll lead the delivery of our Customer Engagement System, developing strategic account plans and managing governance processes to ensure exceptional service throughout the contract lifecycle. By building strong, trust-based relationships, you’ll help drive value for customers and align their evolving needs with Unipart Rail’s solutions.

This hybrid role offers flexibility, with regular travel required to meet with customers and support ongoing engagement. Ideally you will be located near to the Doncaster office, however, you could be based near to our Crewe or Southport sites.

Person Specification

We are looking for a dynamic, strategic individual with the ability to interact at senior level, demonstrating a high degree of impact and credibility. The ideal candidate will have a proven track record of building and developing relationships across all levels and functions, including working with customers and stakeholders at a strategic level. A strong understanding of core technical information and product knowledge is essential to support customer sales effectively. You will have experience in creating and delivering commercially successful account growth, taking ownership of negotiations and uncovering new opportunities to grow long-term, strategic relationships.

Exceptional communication and interpersonal skills are key, along with the ability to deliver compelling, tailored sales presentations that address specific customer challenges. We're looking for someone with strong strategic and planning skills, underpinned by a proactive, execution-focused mindset. A high standard of ethical conduct in all business dealings is required, as well as proficiency in Microsoft Office and related IT systems. You’ll be a team player, a self-starter who takes initiative, solves problems, and manages time efficiently to meet customer deadlines. While not essential, knowledge of the rail industry and engineering would be a distinct advantage.

Benefits

1. Pension and death in service provisions for employees in pension scheme
2. Employee Assistance Programme (EAP)
3. Health and Wellbeing Initiatives
4. Employee offers and discounts from various retailers
5. Cycle to work scheme, recognition events and rewards
6. Free car parking
7. Blended / hybrid working available

Unipart Rail - Who are we?

Unipart Rail is part of the Unipart Group, one of Europe's leading independent logistics’ companies that employs more than 12,000 employees worldwide and has an annual turnover of more than £1 billion. We have a long heritage in the rail industry based on decades of experience, we have continuous improvement plans to embrace innovation in both products and business techniques to ensure that we remain the first and best choice for our customers. As a valued employee of Unipart Rail, you can look forward to a varied and rewarding career with a company that holds the Investors in People accreditation and also world class status in employee engagement.

Unipart House
Garsington Road
Cowley
Oxford
OX4 2PG
Tel: [phone]