Customer Engagement Executive

E1 Partners; Greater London; Hybrid; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Hybrid work schedule (Moorgate)

Fully funded AgilePM certification

ITIL certification

Job summary

E1 Partners in London is seeking a Customer Engagement Executive to bridge project coordination, service delivery and customer success. You will work with sales, technical and leadership teams to keep clients informed and resourced.

The role offers a hybrid pattern with 2–3 days on site in Moorgate, London, and funded AgilePM and ITIL certifications, with a clear path to Service Delivery Manager or Project Manager.

Qualifications

• 1–3 years in a customer-facing, project coordination, or account support role.
• Strong organisational skills and excellent communication.
• Comfortable managing multiple priorities and picking up the phone.
• Experience in IT, networking, or technology is a bonus — not essential.

Responsibilities

• Coordinating client projects — plans, milestones, and stakeholder updates
• Monitoring service performance and producing client reports
• Building and maintaining strong customer relationships
• Supporting onboarding and customer adoption activities
• Identifying opportunities for service improvement and upsell
• Maintaining CRM records and operational documentation

Skills

Project coordination

Customer communication

CRM management

Stakeholder management

Organisational skills

Tools

CRM software

Job description

Customer Engagement Executive | Network & Security Consultancy | London | £30,000–£45,000

Are you an organised, customer-focused professional looking to build a career across project delivery and customer success in the tech sector?

A fast-growing network and security consultancy in Moorgate is hiring a Customer Engagement Executive to join their team — a varied, client-facing role sitting across project coordination, service delivery, and customer success.

The Role

You'll work closely with sales, technical, and leadership teams to coordinate client projects, support service reviews, and ensure customers get maximum value from the business's services. No two days will look the same.

What You'll Be Doing

• Coordinating client projects — plans, milestones, and stakeholder updates
• Monitoring service performance and producing client reports
• Building and maintaining strong customer relationships
• Supporting onboarding and customer adoption activities
• Identifying opportunities for service improvement and upsell
• Maintaining CRM records and operational documentation

What They're Looking For

• 1–3 years in a customer-facing, project coordination, or account support role
• Strong organisational skills and excellent communication
• Comfortable managing multiple priorities and picking up the phone
• Experience in IT, networking, or technology is a bonus — not essential

What's On Offer

• Hybrid — 2–3 days in Moorgate, London
• Fully funded AgilePM and ITIL certification
• Clear progression into Service Delivery Manager, Customer Success Manager, or Project Manager