Client Relationship Executive

Ashdown Group; Greater London; Hybrid; GBP 32,000 - 40,000; Full time

Job summary

Ashdown Group is seeking a confident Customer Relations Executive / Officer to join a central government-backed programme delivering cyber crime awareness and prevention. You will engage directly with small and medium-sized businesses, helping connect them with specialist cyber security support and resources.

This role focuses on engagement, communication, and networking with business owners, including delivering presentations, attending events, and maintaining accurate engagement records.

Qualifications

• Excellent communication and interpersonal skills.
• Confidence speaking with business owners and stakeholders.
• Experience in customer relations, account management, business development, community engagement, or a similar client-facing role.
• Strong presentation and networking abilities.
• A proactive and organised approach to work.
• The ability to build credibility and trust quickly.
• A full UK driving licence may be advantageous depending on location.
• Has or capable of passing an enhanced DBS.

Responsibilities

• Build relationships with local businesses and business communities.
• Speak with small business owners about government cyber crime initiatives.
• Arrange introductions and appointments with specialist cyber security advisors.
• Deliver presentations and information sessions to business groups and organisations.
• Attend networking events, exhibitions, and community business meetings.
• Share information and increase awareness of available support services.
• Maintain accurate records of business engagement activity.
• Represent the programme professionally at all times.
• Importantly, this role does not involve providing cyber security advice directly. Your focus will be on engagement, communication, awareness, and connecting businesses with the appropriate specialists.

Skills

Excellent communication

Confidence speaking

Customer relations

Account management

Business development

Community engagement

Presentation skills

Networking

Proactive & organised

UK driving licence

DBS clearance

Job description

Customer Relations Executive / Officer

£32,000 – £40,000 + Benefits

Hybrid / Field-Based Opportunities Available

An exciting opportunity has arisen for a confident and professional Customer Relations Executive / Officer to join a nationally important initiative supporting businesses with cyber crime awareness and prevention.

Working on behalf of a central government-backed programme, you will engage directly with small and medium-sized businesses, helping connect them with specialist cyber security support and resources.

This is an ideal role for someone who enjoys relationship-building, presenting, networking, and communicating with business owners in a professional but approachable way.

Due to the nature of this work you would be expected to undergo enhanced security vetting.

The Role

• Build relationships with local businesses and business communities
• Speak with small business owners about government cyber crime initiatives
• Arrange introductions and appointments with specialist cyber security advisors
• Deliver presentations and information sessions to business groups and organisations
• Attend networking events, exhibitions, and community business meetings
• Share information and increase awareness of available support services
• Maintain accurate records of business engagement activity
• Represent the programme professionally at all times

Importantly, this role does not involve providing cyber security advice directly. Your focus will be on engagement, communication, awareness, and connecting businesses with the appropriate specialists.

About You

We are looking for candidates who have:

• Excellent communication and interpersonal skills
• Confidence speaking with business owners and stakeholders
• Experience in customer relations, account management, business development, community engagement, or a similar client-facing role
• Strong presentation and networking abilities
• A proactive and organised approach to work
• The ability to build credibility and trust quickly
• A full UK driving licence may be advantageous depending on location
• Has or capable of passing an enhanced DBS

Experience within government programmes, business support services, events, or stakeholder engagement would be beneficial but is not essential.

What’s on Offer

• Salary between £32,000 – £40,000 depending on experience
• Opportunity to work on a high-profile public initiative
• Varied and people-focused role
• Hybrid and field-based working opportunities
• Ongoing training and professional development
• Supportive and collaborative team environment

If you are a confident communicator who enjoys building relationships and making a genuine impact within the business community, we would love to hear from you.