Customer Engagement & Content Specialist

Residential Management Group (RMG); Northwich; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

27 days holiday

Healthcare cashback plan

Pension scheme

Life assurance

Employee discounts

Job summary

Residential Management Group (RMG) in the United Kingdom is seeking a Customer Engagement & Communications Coordinator to support customer communications, engagement activity and digital adoption. You will craft clear content across campaigns, newsletters and high-volume communications, while using insight to improve journeys.

The role offers opportunities to explore AI, automation and self-service solutions to simplify processes, with collaborative work across Customer Experience, Digital and

Qualifications

• Strong written communication and content creation skills, writing clearly for customers.
• Analytical mindset using engagement data to identify improvements.
• Excellent organisation and attention to detail handling multiple requests.
• Strong communication and collaboration with stakeholders.
• Customer-first mindset balancing needs with compliance.
• Comfort with digital tools and AI capabilities.

Responsibilities

• Create clear, accessible communications across channels (campaigns, newsletters, high-volume sends).
• Support customer engagement activities like consultations, committees and AGMs while promoting digital/self-service options.
• Maintain and improve customer guidance, FAQs and knowledge-base content.
• Use feedback and data to improve communications, processes and journeys.
• Identify where AI/automation could reduce repetitive tasks and improve content.
• Process refunds accurately and keep customers informed.
• Collaborate across Customer Experience, Digital and operations ensuring quality and data-handling compliance.

Skills

Clear writing

Analytical mindset

Organised

Collaboration

Customer-first approach

AI/digital tools

Tools

Salesforce

Job description

Residential Management Group (RMG) in the United Kingdom is seeking a Customer Engagement & Communications Coordinator to support customer communications, engagement activity and digital adoption. You will craft clear content across campaigns, newsletters and high-volume communications, while using insight to improve journeys.

The role offers opportunities to explore AI, automation and self-service solutions to simplify processes, with collaborative work across Customer Experience, Digital and