Customer Engagement & Communications Specialist (AI & Digital)

Places for People; Greater London; Vor Ort; GBP 30.000 - 52.000; Vollzeit

Benefits dieser Stelle

27 days’ holiday

Bank holidays—buy/sell up to 5 days

Healthcare cashback

Remote GP access

Study/qualification sponsorship

Pension contributions

Life assurance

Place Rewards discounts

Zusammenfassung

Places for People is seeking a Customer Engagement & Communications Coordinator to deliver clear, accessible customer content, coordinate campaigns and engagement activities, and use insights to improve journeys. The role involves developing guidance, FAQs and knowledge-base content while exploring AI, automation and self-service options to streamline processes and enhance experiences.

You will work with cross-functional teams to ensure quality, accessibility and data handling, and contribute to

Qualifikationen

• Strong written communication and content creation skills.
• Analytical mindset using engagement data to identify improvements.
• Excellent organisation and attention to detail for multiple requests.
• Strong communication and collaboration with stakeholders.
• Customer-first mindset balancing needs with operations and compliance.
• Experience with digital tools and approved AI capabilities.
• Experience in customer communications or CX, and knowledge of Salesforce or CRM platforms.

Aufgaben

• Create clear, accessible communications across channels (campaigns, newsletters, high-volume messages).
• Support customer engagement activities, incl. consultations and AGMs, promoting digital/self-service options.
• Maintain and improve customer guidance, FAQs and knowledge-base content.
• Use feedback and data to find opportunities to improve communications and journeys.
• Identify where AI/automation could reduce repetitive work and improve content.
• Process customer refund requests accurately and keep customers informed.
• Collaborate across Customer Experience & Digital and operations teams to ensure quality and compliance.

Kenntnisse

Written communication

Content creation

Analytical mindset

Organisational skills

Stakeholder collaboration

Customer-centric

AI tools familiarity

Salesforce/CRM

High-volume communications

Self-service content

Automation

Jobbeschreibung

Places for People is seeking a Customer Engagement & Communications Coordinator to deliver clear, accessible customer content, coordinate campaigns and engagement activities, and use insights to improve journeys. The role involves developing guidance, FAQs and knowledge-base content while exploring AI, automation and self-service options to streamline processes and enhance experiences.

You will work with cross-functional teams to ensure quality, accessibility and data handling, and contribute to