Customer Experience & Communications Specialist

Places for People; Northwich; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

27 days’ holiday plus Bank Holidays

Buy/sell up to five days’ annual leave

Healthcare cashback plan

Remote GP access 24/7

Study/qualification sponsorship (up to

Pension scheme with matched employer贡献

Life assurance 4x salary

Place Rewards discounts and vouchers

Job summary

Places for People in the United Kingdom is seeking a Customer Engagement & Communications Coordinator to support the delivery of customer communications, engagement activity and digital adoption.

You will create engaging content across channels, coordinate campaigns and use customer insight to identify ways to improve experiences. There is an opportunity to explore how AI, automation and self-service solutions can simplify processes and enhance customer journeys.

Qualifications

• Strong written communication and content creation skills.
• Analytical mindset using engagement data to identify opportunities for improvement.
• Excellent organisation and attention to detail across multiple requests and deadlines.
• Strong communication and collaboration with a range of stakeholders.
• Customer-first mindset balancing customer needs with operational and compliance requirements.
• Confidence using digital tools and approved AI capabilities.

Responsibilities

• Create clear, accessible communications across channels (campaigns, newsletters, high-volume notices).
• Support customer engagement activity, including consultations, committees and AGMs, and promote digital/self-service options.
• Maintain and improve customer guidance, FAQs and knowledge-base content.
• Use customer feedback and data to identify opportunities to improve communications and journeys.
• Identify where AI, automation and self-service could reduce repetitive activity and improve content.
• Process customer refund requests accurately and keep customers informed throughout the process and track outcomes.
• Collaborate across Customer Experience & Digital and operations to ensure quality, accessibility, compliance and data handling.

Skills

Strong written communication

Analytical mindset

Organisation & attention to detail

Communication & collaboration

Customer-first mindset

Digital tools & AI awareness

Tools

Salesforce

Job description

Places for People in the United Kingdom is seeking a Customer Engagement & Communications Coordinator to support the delivery of customer communications, engagement activity and digital adoption.

You will create engaging content across channels, coordinate campaigns and use customer insight to identify ways to improve experiences. There is an opportunity to explore how AI, automation and self-service solutions can simplify processes and enhance customer journeys.