Customer Engagement and Wellbeing Team Leader

Yorkshire Housing; Leeds; On-site; GBP 38,000 - 46,000; Full time

Benefits offered by this job

Pension matched up to 9%

Wellbeing support package

Free fitness classes

My GP service

Job summary

Yorkshire Housing is seeking a Customer Engagement and Wellbeing Team Leader to shape how customers influence services and communities across West Yorkshire. You’ll lead a high-performing team, drive inclusive engagement, and ensure customer voice informs decisions and service design.

In this leadership role you’ll develop peers, tackle digital exclusion and wellbeing challenges, and work across Housing and Communities to deliver meaningful social value.

Qualifications

• Experience in customer engagement, community development, wellbeing, housing, or public sector.
• Ability to inspire, lead and develop others.
• Strong commitment to inclusive, accessible experiences.

Responsibilities

• Leading and developing a team of Customer Engagement colleagues, delivering outcomes for customers and communities.
• Ensuring Foundations for Engagement helps customers overcome barriers like digital exclusion, isolation, and confidence challenges.
• Using customer insight, feedback and data to spot opportunities and influence decision-making across Yorkshire Housing.
• Supporting customers to have a meaningful say through panels, consultations, co-design activities, surveys and events.
• Leading place-based projects that strengthen communities, improve wellbeing and create social value.
• Collaborating across Housing, Communities, Tenancy Sustainment and Services to embed customer voice in operations.
• Sharing success stories, measuring impact and demonstrating the difference engagement makes.

Skills

Customer engagement

Team leadership

Stakeholder engagement

Wellbeing awareness

Job description

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Customer Engagement and Wellbeing Team Leader

Job Reference yorkshousinggroup/TP/80/1193

Contract Type:

Permanent

£42,000 plus £2,000 car allowance per year

Location:

West Yorkshire

Closing Date:

04/10/2026

Job Category:

Region / Division:

West Yorkshire

Job Introduction

Ready to turn customer voice into real change?

We're looking for someone who believes that great customer engagement isn't just about asking for feedback. It's about creating opportunities, removing barriers, building confidence and making sure every customer has a genuine voice in shaping the services they receive.

What you'll be doing

No two days will look the same, but you'll spend your time:

• Leading and developing a team of Customer Engagement colleagues, helping them deliver brilliant outcomes for customers and communities.
• Making sure our Foundations for Engagement approach helps customers overcome barriers such as digital exclusion, social isolation and confidence challenges.
• Using customer insight, feedback and data to spot opportunities, drive improvements and influence decision-making across Yorkshire Housing.
• Supporting customers to have a meaningful say through panels, consultations, co-design activities, surveys and events.
• Leading place-based projects that strengthen communities, improve wellbeing and create social value.
• Working with colleagues across Housing, Communities, Tenancy Sustainment and Services to embed customer voice into everything we do.
• Sharing success stories, measuring impact and helping demonstrate the difference great engagement can make.

What we're looking for

You'll probably have experience in customer engagement, community development, wellbeing, housing, the public sector or a similar environment.

But more importantly, you'll be someone who:

Can inspire, lead and develop others

Understands the challenges customers can face when accessing services or opportunities

Is passionate about creating inclusive, accessible experiences

Loves using insight and feedback to make things better

Builds strong relationships and influences others positively

Can balance multiple priorities while keeping customers at the heart of decisions

Shares our values and genuinely cares about making a difference

You have experience of regulatory customer engagement or working within a housing environment.

Why Yorkshire Housing?

Because we're Yorkshire by name and Yorkshire by nature.

We're here to make it possible for people to have a place they're proud to call home, and we know that happens when customers help shape what we do.

You'll join a team that's ambitious, supportive and genuinely passionate about creating positive change. We'll give you the freedom to be curious, the trust to lead and the opportunity to make an impact that matters.

The essentials

• £42,000 plus £2,000 car allowance per year
• Some evening and weekend working may be needed to support community events and engagement activity
• Leadership role with responsibility for developing and supporting a high-performing team

We offer a reward package to suit everyone. At YH, you can claim back for prescriptions, eye tests and more with our cash plan, make the most of a variety of retail discounts and take advantage of our pension scheme where we'll match your contributions up to 9%, just to name a few.

Our people's health and wellbeing are one of our top priorities, and you can make the most of our readily available wellbeing support package. This includes access to a library of free fitness classes, as well as an instant My GP service and free counselling sessions with a trained professional.

Find out more about our employment perks here !

Now you're really interested?

At YH, we're actively building a working environment that's inclusive as well as diverse, where everyone can contribute their best work and be themselves. We believe difference is what makes us stronger and recognise the importance of our teams reflecting communities we serve, so we welcome and encourage candidates from all backgrounds for this role.

One final thing...

This role isn't about ticking engagement boxes.

It's about making sure every customer has the opportunity, confidence and support to be heard. It's about building stronger communities, creating better services and making a tangible difference to people's lives.

If you're excited by that challenge, we'd love to hear from you.

Take a look through the attached Role Profile to find out more about the role.

The fine print

• Closing date: Sunday 4th October (we may close early if we get lots of great candidates!)
• Interviews: 1st stage via MS Teams on Monday 12th October, with a 2nd stage in person at our workplace in Leeds on Wednesday 21st October

If you're applying for this role internally, you must inform your current line manager (it's the right thing to do!).