Customer Engagement Lead (Housing)

IRIS Recruitment; Teddington; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Hybrid working

Pension plan

Leave entitlement

Family leave

Health plan

Wellbeing allowance

Job summary

IRIS Recruitment is seeking a Customer Engagement Lead (Housing) for the Teddington area with hybrid working. You will lead resident engagement and ensure residents' voices influence service delivery, with a strong focus on digital engagement and regulatory compliance.

The role requires analysing feedback, facilitating workshops, and building trust across diverse communities. Salary is £38,062 per annum with a 36-hour week, plus benefits.

Responsibilities

• Lead resident engagement activities and workshops, both in person and online.
• Analyse resident feedback to identify trends and drive practical service improvements.
• Coordinate with diverse communities to ensure voices are heard and valued.

Job description

Customer Engagement Lead (Housing)

Teddington, Southwest London with flexibility (Hybrid Working)

Salary:£38,062 per annum plus benefits

Permanent, Full Time (36 hours per week)

The Vacancy

This is a fantastic opportunity for a Customer Engagement Lead to make a genuine impact by ensuring our customers' voices are heard, valued, and acted upon. You'll play a key role in shaping improvements, influencing service delivery, and building trust and engagement across our customer community.

We know that flexibility matters. That's why we offer hybrid working, with the opportunity to work remotely as part of your role. From time to time, you'll also have the chance to attend business meetings, events, and occasional evening engagements, providing valuable opportunities to connect with colleagues, customers, and stakeholders from across the organisation.

What we offer

• Hybrid/flexible working
• Pension payments doubled by us, up to a maximum employer contribution of 11.3%
• 29 days annual leave plus bank holidays
• Enhanced family leave
• Simply Health level 5 healthcare plan
• Generous annual wellbeing allowance

Our full list of benefits can be found further down this page.

Who we’re looking for

• Experience in housing and a similar resident engagement role is essential, with a strong understanding of resident involvement and customer voice activities. Digital engagement expertise is a key focus, including experience driving participation and generating meaningful insights through online resident engagement platforms and digital tools. Design, deliver, and evaluate high-quality resident engagement activities that give residents genuine opportunities to influence services and decision-making. The ability to lead usage and meaningful insight from our online engagement platform (RHP Digital Neighbourhood) by creating fresh and relevant content. Support organisational compliance with the Social Housing (Regulation) Act 2023 and Tenant Satisfaction Measures (TSMs). Confident communicator able to engage with diverse communities and facilitate workshops, meetings, and engagement sessions both in person and online. Strong ability to analyse resident feedback, identify trends, and turn insights into practical service improvements. Highly organised, with the ability to manage multiple priorities and stakeholder relationships effectively.

When we’re hiring, we look for people who connect with our KOSMIHC values:

We know our stuff We make it happen We care Feel a connection?

Don’t just find a job, feel it!

Closing date: Monday 7th September 2027

Interview date: To be confirmed