Customer Enablement & Education Lead

Skai; Greater London; Hybrid; GBP 71.000 - 79.000; Vollzeit

Zusammenfassung

Skai is seeking a Client Enablement Manager to lead customer education and learning initiatives in the UK. You will own Skai University, craft engaging content, and run live trainings to boost platform adoption.

The role emphasizes collaboration with Client Success and product teams to shape scalable programs that empower customers to become proficient and self-sufficient. You will design courses, run 1:1 and group sessions, and measure impact using analytics while exploring AI-enabled

Qualifikationen

• Experience enabling customers and educating users.
• Ability to design engaging learning programs and courses.
• Comfort presenting to groups and stakeholders.

Aufgaben

• Own and evolve Skai University with courses, paths, and certifications.
• Deliver 1:1 and 1:many enablement experiences and webinars.
• Create accessible learning content and interactive resources.
• Partner with Client Success to address knowledge gaps and onboarding.
• Build programs that cultivate customer champions and adoption.

Kenntnisse

Client Enablement

Customer Education

Content creation

Public speaking

Project management

Cross-functional collaboration

Communication skills

AI proficiency

Training design

Learning management systems

Ausbildung

Bachelor's degree

Tools

360Learning

Webinar platforms

Learning management systems

Video production tools

Jobbeschreibung

Skai is seeking a Client Enablement Manager to lead customer education and learning initiatives in the UK. You will own Skai University, craft engaging content, and run live trainings to boost platform adoption.

The role emphasizes collaboration with Client Success and product teams to shape scalable programs that empower customers to become proficient and self-sufficient. You will design courses, run 1:1 and group sessions, and measure impact using analytics while exploring AI-enabled