Client Success Enablement Lead - Hybrid & Growth

Skai; Greater London; Hybrid; GBP 71,000 - 79,000; Full time

Job summary

Skai in the United Kingdom is seeking a Client Success Enablement Manager to design and deliver engaging learning experiences that empower our CS teams to engage customers more effectively. You will collaborate with CS leadership and cross-functional partners to turn business priorities into practical training and development programs.

The role emphasizes ownership of programs, onboarding, and stakeholder relationships.

Qualifications

• Approximately 2–4 years of relevant professional experience, including experience in Customer Success, Customer Success Enablement, Learning & Development, Account Management, or a related field.
• Experience in a B2B SaaS, advertising technology, marketing technology, digital media, or another complex business.
• AI curiosity and proficiency, comfortable using AI to automate workflows.
• Strong communication and facilitation skills; ability to deliver interactive, relevant, and memorable sessions.
• Strong project management and organizational skills; ability to manage multiple workstreams and details.
• Proactive mindset and willingness to take ownership.
• Experience partnering across multiple stakeholders and cross-functional teams.
• Ability to build trusted relationships across functions, roles, and levels of seniority.
• Intellectual curiosity and quick learning of new products, industries, systems, and commercial concepts.

Responsibilities

• Support the development and execution of global CS enablement programs focused on discovery, value realization, account management, executive engagement, retention, and growth.
• Turn complex information into clear, practical learning experiences, including live and virtual training sessions, workshops, role plays, and certifications.
• Create and maintain customer-facing frameworks, talk tracks, meeting guides, and coaching tools to engage customers strategically.
• Design, manage, and deliver CS onboarding programs with role-based learning paths and certifications.
• Partner with CS leadership to identify performance gaps and translate priorities into enablement initiatives.
• Reinforce new behaviors through manager coaching resources, peer learning, and ongoing inspection.
• Collaborate with Product Marketing to roll out product launches and go-to-market initiatives via training and resources.
• Track participation and feedback; use data to improve learner experience and CS effectiveness.

Skills

Customer success enablement

Learning & development

Account management

Project management

Communication

Facilitation

AI workflows

Cross-functional collaboration

Tools

Salesforce

Clari

Highspot

Learning management systems

Job description

Skai in the United Kingdom is seeking a Client Success Enablement Manager to design and deliver engaging learning experiences that empower our CS teams to engage customers more effectively. You will collaborate with CS leadership and cross-functional partners to turn business priorities into practical training and development programs.

The role emphasizes ownership of programs, onboarding, and stakeholder relationships.