Customer Enablement Architect

Wordsmith AI; City of Edinburgh; On-site; GBP 55,000 - 85,000; Full time

Job summary

Wordsmith AI Ltd. is hiring an Enablement Lead to own onboarding, training and enablement end to end for in-house legal customers in Edinburgh. You will design learning curriculums, run live sessions for lawyers and business users, and build a self-paced academy to sustain customer capability.

You'll collaborate with Transformation, Customer Success and Product to align enablement with real implementations and product changes, ensuring customers become confident, self-sufficient users.

Qualifications

• 3-5 years in customer enablement or a related role.
• Design learning programs with clear sequence and outcomes.
• Confident in front of audiences including senior lawyers and daily users.
• Experience creating self-paced content (courses, certifications, guides, video).
• Clear, warm communication style that simplifies complex ideas.

Responsibilities

• Own customer onboarding designed to reach confident, capable teams.
• Teach Legal AI fundamentals through curriculum.
• Run onboarding sessions, product walkthroughs and deep dives.
• Build the self-paced academy with certifications and learning paths.
• Maintain enablement library and retire outdated content.
• Re-enable customers by diagnosing adoption issues and running focused programs.
• Train champions and admins to teach colleagues.
• Shape in-app help with product guidance and prompts.
• Measure learning outcomes and adjust programs accordingly.
• Partner with Transformation, Customer Success, Support Engineering and Product.

Skills

Curriculum design

Public speaking

Content creation

Data literacy

Job description

Wordsmith AI Ltd. is hiring an Enablement Lead to own onboarding, training and enablement end to end for in-house legal customers in Edinburgh. You will design learning curriculums, run live sessions for lawyers and business users, and build a self-paced academy to sustain customer capability.

You'll collaborate with Transformation, Customer Success and Product to align enablement with real implementations and product changes, ensuring customers become confident, self-sufficient users.