Customer Development Manager, UK

Actionstep; London; On-site; GBP 50,000 - 80,000; Full time

Job summary

A leading company in Legal Practice Management software is seeking a Customer Development Manager in London. This pivotal role focuses on enhancing customer relationships and driving growth through strategic cross-selling. The ideal candidate is a skilled sales professional with a passion for technology and excellence in client engagement, thriving in a dynamic and high-growth environment.

Benefits

Unlimited Holiday

Private Medical Insurance

Pension Contributions

Regular Team Socials

Ongoing Development Opportunities

Qualifications

• Proven track record in SaaS/technology sales.
• Exposure to legal tech preferred.
• Strong ability to build relationships across all levels.

Responsibilities

• Identify upselling and cross-selling opportunities.
• Develop relationships with key stakeholders.
• Track opportunities and manage sales funnel.

Skills

Sales

Relationship Management

Solution Selling

Communication

Technical Acumen

Tools

Salesforce

Job description

Customer Development Manager, UK

Ready to make the best career decision of your life?

Warning – If you’re after a predictable “steady as she goes” role, this might not be for you. We’re a fast-paced SaaS business that’s grown 10x in the past three years and continues to expand at breakneck speed. We’re looking for someone energetic, entrepreneurial, and laser-focused on results—someone who thrives on creating value for customers and knows how to build on existing relationships to drive growth.

WHO WE ARE

Actionstep is a trailblazer in Legal Practice Management software. Our mission is simple: help law firms escape administrative overload so they can focus on delivering outstanding legal services. We’ve seen phenomenal global growth, and our UK team is at the heart of our success. Our people set us apart—think unstoppable, resourceful, creative, and entrepreneurial.

IN THIS ROLE, YOU WILL

· Champion Cross-Selling: Identify upselling and cross-selling opportunities within our UK customer base, increasing adoption of additional products and features.

· Build Lasting Relationships: Develop and maintain trusted partnerships with key stakeholders, understanding their unique challenges and spotting ways to add value.

· Leverage Partner Networks: Collaborate with strategic partners in the legal sector to drive mutual revenue and growth.

· Devise Tailored Sales Strategies: Design bespoke campaigns to maximise cross-sell potential, ensuring our customers always see the full value of Actionstep’s solutions.

· Collaborate Across Teams: Work closely with Account Management, Customer Support, Marketing, and Product to deliver a seamless and rewarding customer experience.

· Stay Product-Savvy: Keep abreast of new product features and industry trends to match evolving client needs with the right solutions.

· Own the Pipeline: Track opportunities in Salesforce, provide timely updates, and manage your sales funnel with precision.

· Delight Customers: Ensure any concerns are resolved quickly and professionally—making every interaction a chance to reinforce our commitment to customer success.

· Achieve (and Smash) Targets: Meet or exceed cross-selling targets, driving significant revenue growth from our existing client portfolio.

ABOUT YOU

· Proven Sales Track Record: You’ve excelled in a SaaS/technology sales environment, hitting or exceeding ambitious targets.

· Legal Tech Exposure: Familiarity with the legal sector (practice management software or legal accounting) is a plus.

· Relationship Guru: You excel at forging strong relationships—winning trust from entry-level users to senior decision-makers.

· Entrepreneurial Mindset: You’re excited by high-growth environments, show initiative, and find innovative ways to add value.

· Tech-Smart: Comfortable with solution selling, demos, and technical details that help position the right product features.

· CRM Wizard: Skilled in using Salesforce (or similar) to manage pipelines and drive transparency.

· Autonomous & Collaborative: You thrive with minimal supervision yet love contributing to a supportive team culture.

· Strong Communicator: Whether it’s a compelling product pitch or a precise internal update, you communicate with clarity and confidence.

· Adaptable & Resilient: Able to pivot quickly in a fast-paced environment, embracing challenges as opportunities to learn.

WHAT WE OFFER IN RETURN

· A Pivotal Role: Shape our customer growth strategy, taking ownership of cross-sell outcomes in the UK market.

· High-Autonomy Culture: We believe in context, not control—trusting you to do your best work in the way that makes sense.

· Competitive Salary & Generous Benefits: Your success is our success; we reward accordingly.

· Unlimited Holiday: Strike the balance you need to stay at the top of your game.

· Pension Contributions: Invest in your future while you help shape ours.

· Private Medical, Dental, Vision, & Life Insurance: Stay healthy and feel secure as we grow together.

· Regular Team Socials & Events: Celebrate wins, spark new ideas, and build meaningful connections with colleagues.

· Ongoing Development: Access to training, resources, and a world-class team eager to share knowledge.

Sound Like a Good Fit?

Apply here for a direct route to our Regional VP. Let’s see if you’re as excited about Actionstep’s future in the UK as we are!