Customer / Desktop Support Engineer (Office 365)

JR United Kingdom; London; On-site; GBP 28,000 - 40,000; Full time

Job summary

A leading IT Solutions provider is looking for a Customer / Desktop Support Engineer to join their expanding team. The ideal candidate will have strong technical support experience, particularly with Office 365, and excellent problem-solving skills. This role involves troubleshooting, collaboration, and ongoing professional development in a dynamic environment.

Qualifications

• At least 3 years of experience in technical support or a related field.
• Fluency in English with effective communication skills.
• Strong problem-solving and troubleshooting skills.

Responsibilities

• Investigate and resolve customer technical issues.
• Participate in knowledge sharing within the team.
• Identify product defects and escalate them.

Skills

Problem-Solving

Communication

Troubleshooting

Interpersonal Skills

Networking

Education

Bachelor’s degree in Computer Science, IT, or related field

Tools

Office 365

Windows OS

SharePoint

OneDrive

Job description

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Customer / Desktop Support Engineer (Office 365), West London

Client: Experis UK

Location: West London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

4

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

My client, a leading IT Solutions provider, is seeking to recruit a Desktop Support Engineer to join an expanding Customer Support team. This client has over 10,000 employees worldwide and supports numerous large Enterprise Customers. The ideal candidate will have:

• Ownership of, investigation, and resolution of customer technical issues, collaborating within and across teams using troubleshooting tools and practices.
• Participation in peer communities and sharing knowledge where appropriate.
• Development of technical and professional skills through training and readiness programs.
• Identification of potential product defects and escalation to contribute to Microsoft product improvements.
• Fluency in English with effective communication skills.
• Strong communication and interpersonal skills.
• At least 3 years of experience in technical support or a related field.
• Excellent problem-solving and troubleshooting skills.
• Deep knowledge of Office 365 technology.
• Experience with Office Setup & Deployment processes.
• Proficiency with Office core applications: Word, Excel, PowerPoint, OneNote, Publisher, InfoPath, Access, including troubleshooting and usage.
• Understanding of Office integration with Windows, third-party network shares/OS, mobiles, SharePoint, and OneDrive.

Additional desirable skills include:

• Networking skills and familiarity with protocols like FTP, HTTP, etc.
• Object-oriented programming knowledge.
• Technical literacy and hands-on experience.
• Ability to work independently and in a team.
• Strong organizational skills and attention to detail.

Preferred Qualifications:

• Relevant Microsoft Technology Certifications.
• Bachelor’s degree in Computer Science, IT, or a related field.
• Experience in technical consulting or IT roles is advantageous.