Customer / Desktop Support Engineer (Office 365)

JR United Kingdom; Ipswich; On-site; GBP 25,000 - 40,000; Full time

Job summary

A leading IT solutions provider is looking for a Desktop Support Engineer to join their growing Customer Support team. The ideal candidate will have at least 3 years of technical support experience, strong problem-solving skills, and preferred proficiency in Office 365. This is a great opportunity for a professional eager to work in a dynamic environment and support large enterprise customers.

Qualifications

• Minimum 3 years of experience in technical support or a related field.
• Relevant Microsoft Technology Certifications preferred.
• Experience in technical consulting or IT roles is preferred.

Responsibilities

• Own, investigate, and resolve customer technical issues.
• Collaborate across teams and use troubleshooting tools.
• Develop technical and professional skills through training.

Skills

Problem-solving

Communication

Interpersonal skills

Technical literacy

Education

Bachelor’s degree in Computer Science, IT, or related field

Tools

Office 365

Windows

Job description

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Client:

Experis UK

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

My client, a leading IT solutions provider, is seeking to recruit a Desktop Support Engineer to join a growing Customer Support team. This company has over 10,000 employees worldwide and supports numerous large enterprise customers. The role requires the following skills:

• Own, investigate, and resolve customer technical issues, collaborating across teams and using troubleshooting tools and practices.
• Participate in communities with peer delivery roles and share knowledge where appropriate.
• Develop technical and professional skills through training and readiness to resolve customer issues.
• Identify potential product defects and escalate appropriately to contribute to product improvements.
• Fluency in English with effective communication skills.
• Strong communication and interpersonal skills.
• Minimum 3 years of experience in technical support or a related field.
• Excellent problem-solving and troubleshooting skills.
• Strong knowledge of Office 365 technology.
• Experience with Office setup and deployment processes.
• Knowledge of Office core applications (Word, Excel, PowerPoint, OneNote, Publisher, InfoPath, Access), their interfaces, usage, and troubleshooting.
• Understanding of Office integration with platforms like Windows, network shares, mobiles, SharePoint, and OneDrive.
• Preferred additional skills include networking, communication protocols (ftp, http), object-oriented programming, and technical literacy.
• Ability to work independently and in a team.
• Strong organizational skills and attention to detail.

Additional or Preferred Qualifications (PQs):

• Relevant Microsoft Technology Certifications.
• Bachelor’s degree in Computer Science, IT, or related field.
• Experience in technical consulting or IT roles is preferred.