Customer / Desktop Support Engineer (Office 365)

JR United Kingdom; Norwich; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT Solutions provider in the UK is looking for a Desktop Support Engineer to join their Customer Support team. In this role, you will resolve technical issues, collaborate with teams, and improve your skills through professional training. Required qualifications include experience in IT support, strong knowledge of Office 365, and excellent problem-solving abilities.

Qualifications

• At least 3 years of experience in technical support or related fields.
• Strong knowledge of Office 365 technologies.
• Technical consulting experience is preferred.

Responsibilities

• Own, investigate, and resolve customer technical issues.
• Participate in peer communities and share knowledge.
• Identify potential product defects for Microsoft improvements.

Skills

Problem Solving

Technical Support

Communication

Interpersonal Skills

Troubleshooting

Technical Literacy

Education

Bachelor’s degree in Computer Science

Relevant Microsoft Technology Certifications

Tools

Office 365

Windows

Job description

Social network you want to login/join with:

col-narrow-left

Client:

Experis UK

Location:

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

4

Posted:

06.06.2025

Expiry Date:

21.07.2025

col-wide

Job Description:

My client, a leading IT Solutions provider, is seeking to recruit a Desktop Support Engineer to join an expanding Customer Support team. This company has over 10,000 employees worldwide and supports numerous large enterprise customers. The role requires the following skills:

• Own, investigate, and resolve customer technical issues, collaborating within and across teams, utilizing troubleshooting tools and practices.
• Participate in peer communities and share knowledge where appropriate.
• Develop technical and professional skills through training and readiness programs.
• Identify potential product defects and escalate appropriately to contribute to Microsoft product improvements.
• Fluency in English with effective communication skills.
• Strong communication and interpersonal skills.
• At least 3 years of experience in technical support or related fields.
• Excellent problem-solving and troubleshooting abilities.
• Strong knowledge of Office 365 technologies.
• Experience with Office setup and deployment processes.
• Knowledge of Office core applications (Word, Excel, PowerPoint, OneNote, Publisher, InfoPath, Access), including troubleshooting and usage.
• Understanding Office integration with Windows, third-party network shares/OS, mobile devices, SharePoint, and OneDrive.
• Additional desirable skills include:
• Networking skills and familiarity with protocols such as FTP, HTTP.
• Object-oriented programming experience.
• Technical literacy and hands-on experience.
• Ability to work independently and in a team.
• Strong organizational skills and attention to detail.

Additional or Preferred Qualifications (PQs):

• Relevant Microsoft Technology Certifications.
• Bachelor’s degree in Computer Science, Information Technology, or related fields.
• Experience in technical consulting or similar IT roles is preferred.