Customer / Desktop Support Engineer (Office 365)

JR United Kingdom; Bournemouth; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading IT Solutions provider is seeking a Desktop Support Engineer to join their expanding Customer Support team in Bournemouth. This role requires strong troubleshooting skills, experience in technical support, and a solid knowledge of Office 365. Successful candidates will contribute to improving products and enhance their skills through ongoing training.

Qualifications

• At least 3 years of experience in technical support or related fields.
• Fluency in English with effective communication skills.
• Strong problem-solving and troubleshooting capabilities.

Responsibilities

• Ownership of customer technical issues, collaborating within and across teams.
• Development of technical and professional skills through training.
• Identification of potential product defects and escalation for resolution.

Skills

Problem-solving

Technical support

Communication

Interpersonal skills

Office 365

Networking knowledge

Education

Bachelor’s degree in Computer Science

Relevant Microsoft Technology Certifications

Tools

Office core applications

Job description

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Client:

Experis UK

Location:

bournemouth, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

My client, a leading IT Solutions provider, is seeking to recruit a Desktop Support Engineer to join an expanding Customer Support team. This company has over 10,000 employees worldwide and supports numerous large Enterprise Customers. The ideal candidate will possess:

• Ownership of, investigation, and resolution of customer technical issues, collaborating within and across teams using troubleshooting tools and practices.
• Participation in peer communities and sharing knowledge where appropriate.
• Development of technical and professional skills through training and readiness initiatives.
• Identification of potential product defects and escalation for resolution, contributing to Microsoft product improvements.
• Fluency in English with effective communication skills.
• Strong communication and interpersonal skills.
• At least 3 years of experience in technical support or related fields.
• Excellent problem-solving and troubleshooting capabilities.
• Solid knowledge of Office 365 technology.
• Experience with Office Setup & Deployment processes.
• Proficiency with Office core applications (Word, Excel, PowerPoint, OneNote, Publisher, InfoPath, Access), including troubleshooting and usage.
• Understanding of Office integration with platforms such as Windows, third-party network shares/OS, mobiles, SharePoint, and OneDrive.
• Additional desirable skills include networking knowledge, familiarity with communication protocols (FTP, HTTP), object-oriented programming, and technical literacy with hands-on experience.
• Ability to work independently and collaboratively, with strong organizational skills and attention to detail.

Additional or Preferred Qualifications (PQs):

• Relevant Microsoft Technology Certifications.
• Bachelor’s degree in Computer Science, IT, or related fields.
• Experience in technical consulting or similar IT roles is preferred.