Customer Demand & Supply Planning Lead (Hybrid)

Brakes; Ashford; Hybrid; GBP 52,000 - 68,000; Full time

Benefits offered by this job

Wage Stream access to earnings

Flexible annual leave purchase

Employee Assistance Programme

Pension scheme

Life assurance

Sysco Perks discounts

Product discounts

Mortgage advice

Family-friendly leave

Job summary

Sysco in Ashford is seeking a Customer Supply Planning Manager to join our Supply Chain team on a permanent basis. You will work with key customers, sales teams, suppliers and internal stakeholders to manage demand changes, improve forecasting accuracy and minimise supply chain risk.

The role offers hybrid working from our Ashford office; you must be within commuting distance. The ideal candidate has experience in customer-facing roles within retail, foodservice or FMCG, strong data analysis,

Qualifications

• Experience in customer-facing role within retail, foodservice or FMCG.
• Experience analysing data and forecasts.
• Strong problem-solving skills.
• Proficient with MS Office and ERP systems.

Responsibilities

• Collaborate with customers to gather forecasting insights for demand events.
• Analyse, challenge and validate customer forecasts; communicate impacts and risks.
• Support management of customer-driven supply changes with internal teams and suppliers.
• Identify and manage wastage risks relating to bespoke products to minimise waste.
• Remove discontinued products from supply chain within agreed timeframes.
• Build relationships with internal sales teams to gather intelligence on changes.
• Provide feedback on forecasting quality to customers and sales teams.
• Conduct post-event reviews to assess forecast accuracy and share lessons learned.
• Champion stock clearance processes and drive waste-reduction improvements.
• Support wider supply chain projects and continuous improvement initiatives.

Skills

Customer-facing experience

Supply Chain

Forecasting analysis

Data analysis

Stakeholder management

ERP systems

Tools

Excel

PowerPoint

Outlook

Word

ERP software

Job description

Sysco in Ashford is seeking a Customer Supply Planning Manager to join our Supply Chain team on a permanent basis. You will work with key customers, sales teams, suppliers and internal stakeholders to manage demand changes, improve forecasting accuracy and minimise supply chain risk.

The role offers hybrid working from our Ashford office; you must be within commuting distance. The ideal candidate has experience in customer-facing roles within retail, foodservice or FMCG, strong data analysis,