Customer Delivery Partner

Lanes Group Plc; Bradford; On-site; GBP 32,000 - 42,000; Full time

Job summary

Lanes Group plc is recruiting a Customer Delivery Partner to act as the trusted link between the client, planning teams and field operations. You will help ensure work is set up right first time and keep customers informed at every stage.

You’ll review requests, resolve issues quickly, maintain records and contribute to performance improvement. The role offers opportunities to develop your skills and build a long-term career in a fast-paced utilities environment.

Job description

We're looking for a Customer Delivery Partner to join our growing team, supporting a key client and playing a vital role in ensuring work is set up right first time. You'll act as a trusted link between the client, planning teams and field operations, helping to keep work flowing smoothly and customers informed at every stage.

What You'll Be Doing

• Be a main point of contact for the client, supporting clear communication and strong working relationships.
• Review and validate work requests, ensuring everything is ready to progress smoothly.
• Proactively resolve missing or unclear information to avoid delays and rework.
• Track trends and quality in work promotion, helping identify improvements and solutions.
• Support customer queries and escalations, working collaboratively to achieve the best outcomes.
• Maintain accurate records within works management systems.
• Contribute to meetings, projects and improvement initiatives that help drive operational performance.
• Gather, analyse and present performance data, driving continuous improvement through data-led insights and recommendations.
• Over time, the role will be based alongside the client in their new Leeds office, offering greater collaboration and development opportunities.
• A varied and engaging role where your work makes a real difference.
• Opportunities to develop your skills and build a long-term career.
• Exposure to key clients and senior stakeholders.
• A supportive team environment that values improvement and innovation.
• The chance to be part of work that supports major AMP8 objectives.
• Thrive in a fast-paced, operational environment.
• Have excellent attention to detail and a "right first time" mindset.
• Are confident communicators with a strong customer focus.
• Can prioritise effectively and make decisions under pressure.
• Are organised, proactive and comfortable juggling multiple tasks.
• Have good IT skills, particularly Microsoft Excel.
• Have a strong personal presence, able to lead conversations, challenge appropriately and build credibility with stakeholders.

Experience in the utilities sector, wastewater operations, or managing work involving customer access and traffic management is a plus-but not essential. We're more interested in your attitude, capability and potential to grow.

Any internal candidates currently employed within a division of the Lanes Group must complete an Internal Application form and submit to recruitment. The Lanes Group plc comprises of a range of established service providers subsidiaries, which complement the specialist service of Lanes, by both work type and geography. Increasing our overall capability, assets and offering to our customers.

Are you organised, detail-driven and passionate about delivering great customer outcomes? Do you enjoy working at the heart of operations, where no two days are the same?

If you're looking for a role where you can take ownership, build relationships and grow your operational expertise, we'd love to hear from you. This position is open to Internal and External candidates.