Waste Network Engineer

Lanes Group; Kidlington; On-site; GBP 29,000 - 39,000; Full time

Benefits offered by this job

21 days holiday

Health cash plan

Free onsite parking

Auto-enrolment pension

Friendly working environment

Job summary

Lanes Group is a leading UK infrastructure delivery partner delivering essential drainage services. The role involves outdoor work, 4 days on 4 days off, and requires flexible hours with an on‑call rota.

Full training, PPE and company equipment are provided to ensure high safety and performance standards. You will service residential sites, diagnose issues, and deliver excellent customer service while maintaining H&S compliance and working closely with Thames Water.

Qualifications

• Delivering and maintaining high levels of customer service.
• Adhering to health, safety and wellbeing policies at all times.
• Ability to work unsupervised in various weather conditions with proper PPE.

Responsibilities

• Travel to residential sites by HGV to perform high-pressure jetting for drainage restoration.
• Clean, clear and maintain drainage systems.
• Record job reports using specialist equipment and software.
• Run diagnostics and carry out repairs on drains.
• Maintain health and safety practices on site.
• Stock vehicle with required tools and parts and replenish as needed.
• Communicate progress with client (Thames Water).
• Conduct risk assessments and inspect tools and equipment before/after use.

Skills

Customer service

Health & safety

Lone working

Tools

VISTEC

Salesforce

Job description

• Delivering good customer service.

At Lanes Group, nothing is more important than the health, safety and wellbeing of our people, our customers and the communities we serve. As one of the UK's leading infrastructure delivery partners, we employ around 5,000 talented people across a nationwide network of depots and operational locations, delivering annual revenues in excess of £650 million

Strong leadership being at our heart, supporting our people ensuring they are engaged with purpose, rewarded and recognised whilst delivering absolute exacting operational excellence being a leading entity and enviable delivery team embracing quality and compliance in our overarching delivery, one of our fundamental key differentiators.

In this critical role of ensuring our organisation is known for being the best in everything we do, known for leaving a legacy of absolute quality and compliance and keeping our promises at all times is our absolute mantra.

We operate 24/7 and as such you are required to work flexible hours, weekends and participate in an on‑call rota. Full training/PPE/use of company equipment will be provided to ensure that all our Service Engineers have the right tools, competency and confidence to undertake the work to Lanes' high standard of operation regardless of background or previous experience.

• Travelling to residential sites via HGV, around the region powering a high‑pressure water jet for restoration.
• Clean, clear and maintain drainage systems.
• Record each job report correctly on the specialist equipment provided.
• Run diagnostics and repairs on drains
• Delivering good customer service.
• Maintaining good H&S practise while carrying out works.
• Ensure vehicle stock is full and replenished.
• To comply with health and safety responsibilities i.e. PPE / safe site set ups protecting Lanes Group employees, the public and other road users.
• To be able to utilise VISTEC and Salesforce platforms.
• Liaising with the client (Thames Water) regarding progress and any updates.
• Ability to work unsupervised in all weather conditions utilizing correct PPE, lone worker system, etc.
• Dynamically risk assess site access & working conditions depending on specific circumstances on arrival.
• Provide support to your colleagues.
• To conduct thorough inspections of tools, equipment and plant before/after use.
• Report any defects or malfunctions in regards to training.
• Carry out risk assessments and have a mature approach to risk perception.
• Be aware of all Lanes Group policies and their responsibility towards them
• Any other reasonable ad‑hoc duties requested by management

At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. Join us in our commitment to creating a more inclusive and diverse world.

Lanes Group are a signatory of the 'Charter for Employer Positive About Mental Health' run by Mindful Employer.

Requirements

So if you enjoy working outdoors and delivering only the best in customer service, where no two days are the same and want to join a growing company that not only values you and your ability - but also strives to develop your potential and further your career progression, then we are the right Company for you.

What is essential is the ability to work safely to quickly diagnose and deliver practical and efficient solutions to attain the highest levels of customer satisfaction.

Benefits

Job Type: permanent, full‑time

Hours: 4 days on 4 days off, 40.25 hours

Salary: OTE £34,000 per annum (made up of basic pay, overtime, on call allowance and bonuses)

Benefits: 21 days holiday (including bank holidays); health cash plan; free onsite parking; auto enrolment pension scheme; friendly working environment.