Customer & Dealer Support

Rank Group; Leeds; On-site; GBP 32,000 - 42,000; Full time

Job summary

Rank Group's Grosvenor Casinos in Leeds is seeking confident gaming table Inspectors to join a dynamic Customer & Dealer Support role on the casino floor.

You will greet guests, explain games, supervise tables and work to uphold safer gambling standards, ensuring every game is secure, interactive and memorable.

This 24/7 role may require night shifts and weekend work; you must be 18+ and have the legal right to work in the UK.

Qualifications

• Active PFL issued by the Gambling Commission.
• Strong understanding of table security and game integrity.
• Excellent communication and customer service skills.
• Confidence to supervise tables and support the casino team.

Responsibilities

• Drive smooth table operations and support dealers.
• Engage customers and ensure games are secure and interactive.
• Greet guests, explain games and supervise tables.
• Uphold safer gambling standards on the gaming floor.

Skills

Gambling Commission PFL

Table security knowledge

Customer service

Supervisory confidence

Job description

Job Description

Posted Tuesday 21 July 2026 at 00:00 | Expires Monday 31 August 2026 at 23:59

We’re looking for confident, competent gaming table Inspectors to step into a dynamic Customer & Dealer Support role - where your experience meets leadership on the gaming floor.

In this role, you’ll be the driving force behind smooth table operations, supporting dealers, engaging customers, and ensuring every game is secure, interactive, and unforgettable.

From greeting guests and explaining games to supervising tables and upholding safer gambling standards - you’ll be right at the heart of the action.

Skills & Experience Needed:

• Active PFL issued by the Gambling Commission
• Strong understanding of table security, game integrity, and safer gambling practices
• Excellent communication and customer service skills
• Confidence to supervise tables and support the wider casino team

Please be advised that this role operates within a 24/7 casino environment and may require flexibility to work night shifts and weekends.

Candidates must be 18 years of age or older and have the legal right to work in the UK.

Why Join Us?

• Rewards that keep the excitement going - From team incentives and competitions to everyday perks, we make sure your effort is recognised and rewarded.
• A strong start that sets you up to win - Our induction gives you the confidence, knowledge and support you need to hit the ground running, with ongoing learning to keep building your skills.
• Work with energy and variety - No two days are the same. You’ll help to shape how we do things, and make a real impact by bringing ideas to life and playing a key role in what matters.
• High standards, achieved together - We set the bar high and support each other to reach it - but we do it as a team, not in competition. Because when one of us wins, we all do.
• Room to grow and move forward - Whether you’re starting out or ready for your next step, we’ll support your development and open up opportunities to progress within Grosvenor Casinos and The Rank Group.

At Grosvenor Casinos and The Rank Group, we celebrate individuality and welcome applications from all backgrounds. If you need adjustments at any stage of the process, just let us know.