Customer & Dealer Support

Grosvenor Casinos; Cardiff; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Team incentives

Induction and ongoing training

progression opportunities

Job summary

Grosvenor Casinos in Cardiff is seeking confident casino dealers to join a dynamic Customer & Dealer Support role. You will drive smooth table operations, support dealers, engage guests, explain games and help keep play secure, interactive and unforgettable.

The role requires a proven casino dealing background, strong customer service, and the confidence to supervise tables and support the casino team. Flexibility for 24/7 shifts and weekends is expected.

Qualifications

• Proven experience as a competent casino dealer.
• Strong understanding of table security, game integrity, and safer gambling practices.
• Excellent communication and customer service skills.
• Confidence to supervise tables and support the wider casino team.

Responsibilities

• Drive smooth table operations and game flow on the casino floor.
• Support dealers, engage customers and ensure an engaging guest experience.
• Explain games to guests, greet and orient new players, and monitor play.
• Uphold safer gambling standards and maintain table security throughout shifts.

Skills

Casino dealing experience

Table security & game integrity

Customer service

Leadership / supervision

Education

Gambling Commission PFL certification

Job description

At Grosvenor Casinos, we don’t just offer a place to work - we offer a place to belong.

For decades, Grosvenor Casinos has been the leading name in UK casinos, known for iconic venues and unrivalled experiences. Our casinos are vibrant, welcoming spaces where players come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment. And above all, they come for the that exhilarating feeling where anything can happen.

Grosvenor Casinos sit at the heart of communities across the UK, and our ambition is clear - to become the UK’s most loved casinos. It’s our people who bring that ambition to life - setting the tone on the casino floor, creating energy and delivering breathtaking moments that keep guests coming back.

We’re building something special at Grosvenor Casinos. Join us and be part of it.

We’re looking for confident, competent dealers to step into a dynamic Customer & Dealer Support role - where your experience meets leadership on the gaming floor.

In this role, you’ll be the driving force behind smooth table operations, supporting dealers, engaging customers, and ensuring every game is secure, interactive, and unforgettable.

From greeting guests and explaining games to supervising tables and upholding safer gambling standards - you’ll be right at the heart of the action.

Skills & Experience Needed

• Active PFL issued by the Gambling Commission
• Proven experience as a competent casino dealer
• Strong understanding of table security, game integrity, and safer gambling practices
• Excellent communication and customer service skills
• Confidence to supervise tables and support the wider casino team

Please be advised that this role operates within a 24/7 casino environment and may require flexibility to work night shifts and weekends.

Candidates must be 18 years of age or older and have the legal right to work in the UK.

Why Join Us?

• Rewards that keep the excitement going - From team incentives and competitions to everyday perks, we make sure your effort is recognised and rewarded.
• A strong start that sets you up to win - Our induction gives you the confidence, knowledge and support you need to hit the ground running, with ongoing learning to keep building your skills.
• Work with energy and variety - No two days are the same. You’ll help to shape how we do things, and make a real impact by bringing ideas to life and playing a key role in what matters.
• High standards, achieved together - We set the bar high and support each other to reach it - but we do it as a team, not in competition. Because when one of us wins, we all do.
• Room to grow and move forward - Whether you’re starting out or ready for your next step, we’ll support your development and open up opportunities to progress within Grosvenor Casinos and The Rank Group.

We’re for Everyone

If you're looking for a role with energy and variety and want to be part of a team that values passion, performance and care - we’d love to hear from you.

At Grosvenor Casinos and The Rank Group, we celebrate individuality and welcome applications from all backgrounds. If you need adjustments at any stage of the process, just let us know.

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