Customer Data & Support Lead

Recra Consulting; Leicester; On-site; GBP 40,000 - 55,000; Full time

Job summary

Recra Ltd in Leicester is seeking a Customer Data Manager to lead the support and data administration teams, ensuring accurate customer data and high service standards.

You will join the senior management team, oversee onboarding, renewals and data governance, and work with IT to improve systems and processes while protecting data privacy. This role is based in Leicester and requires strong leadership and GDPR experience.

Qualifications

• Experience leading a support, customer service or administration team in a data-focused environment.
• Highly organised with strong attention to detail and clear communication.
• Understanding of GDPR and secure information handling.

Responsibilities

• Lead, coach and develop the support and administration team.
• Plan workloads, set priorities and maintain high service standards.
• Keep customer data accurate across business systems.
• Oversee onboarding, setup, renewals and ongoing support.
• Monitor connectivity, data usage, records and stock allocation.
• Manage complex customer queries, troubleshooting and escalations.
• Coordinate customer training and ensure data requests are handled securely.
• Work with technical teams to resolve issues and improve systems and processes.

Skills

Team leadership

Data management

GDPR compliance

Communication

Problem solving

Job description

Recra Ltd in Leicester is seeking a Customer Data Manager to lead the support and data administration teams, ensuring accurate customer data and high service standards.

You will join the senior management team, oversee onboarding, renewals and data governance, and work with IT to improve systems and processes while protecting data privacy. This role is based in Leicester and requires strong leadership and GDPR experience.