Customer Data Manager

Recra Consulting; Four Ashes; On-site; GBP 55,000 - 75,000; Full time

Job summary

Recra Ltd is seeking a Customer Data Manager to lead its data support and administration team within a busy manufacturing environment. You will own service delivery, ensure data accuracy across core systems and drive continuous improvement in customer data handling.

You will coach the team, plan workloads, and manage complex customer queries while collaborating with IT and operations to resolve issues. A strong GDPR/data security mindset is essential for this role.

Qualifications

• You’ll have experience managing a support, customer service or administration team within a busy, data-focused environment.
• Highly organised and confident using business systems, you’ll bring strong attention to detail, clear communication and a practical approach to problem-solving.
• An understanding of GDPR and secure information handling is essential.

Responsibilities

• Lead, coach and develop the support and administration team.
• Plan workloads, set priorities and maintain high service standards.
• Keep customer data accurate across business systems.
• Oversee onboarding, setup, renewals and ongoing support.
• Monitor connectivity, data usage, records and stock allocation.
• Manage complex customer queries, troubleshooting and escalations.
• Coordinate customer training and ensure data requests are handled securely.
• Work with technical teams to resolve issues and improve systems and processes.

Job description

Customer Data Manager

Confident leading a team, managing data and delivering excellent customer support?

We’re recruiting for an established manufacturing business looking for a Data Support Manager to lead its support and administration team.

Joining the senior management team, you’ll oversee customer support and data administration, taking ownership of service delivery, information accuracy and team performance.

The role

• Lead, coach and develop the support and administration team.
• Plan workloads, set priorities and maintain high service standards.
• Keep customer data accurate across business systems.
• Oversee onboarding, setup, renewals and ongoing support.
• Monitor connectivity, data usage, records and stock allocation.
• Manage complex customer queries, troubleshooting and escalations.
• Coordinate customer training and ensure data requests are handled securely.
• Work with technical teams to resolve issues and improve systems and processes.

About you

You’ll have experience managing a support, customer service or administration team within a busy, data-focused environment.

Highly organised and confident using business systems, you’ll bring strong attention to detail, clear communication and a practical approach to problem-solving. An understanding of GDPR and secure information handling is essential.

An opportunity to lead an established team, contribute to senior management decisions and improve how data, systems and customer support work together.

At Recra Ltd, we believe that great people come from all backgrounds. We are committed to creating an inclusive recruitment process where everyone is treated with fairness, respect, and equal opportunity.

We welcome applications from all suitably qualified individuals, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. If you require any reasonable adjustments or additional support at any stage of the recruitment process, please let us know—we’re here to help.

Recra Ltd is committed to promoting equality, diversity, and inclusion throughout every stage of the recruitment journey.

In accordance with the Conduct of Employment Agencies and Employment Businesses Regulations 2003, Recra Ltd acts as an Employment Agency when recruiting for permanent vacancies and as an Employment Business when supplying temporary or contract workers.