Customer Data Manager - Luxury Retail

Freshminds; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

Freshminds in London is seeking a Customer Data Platform (CDP) Manager to lead the development and optimization of a global CDP, bridging business stakeholders, technology teams and vendors to ensure go-live readiness.

You will coordinate governance, data integrity and cross-market usage, deliver insights to drive revenue and customer experience, and manage risk across projects. Hybrid in London, with 3 days in the central office, salary £70,000–£90,000 for a 12-month FTC.

Qualifications

• 5+ years in data-driven CRM or analytics roles
• Experience leading CDP implementation projects
• Strong data governance and stakeholder management

Responsibilities

• Oversee CDP development, management, and optimization
• Coordinate with stakeholders, technology teams, and vendors
• Provide insights to drive revenue and customer experience improvements

Skills

CDP implementation

MarTech ecosystem

CRM analytics

SQL

Jira

Confluence

Tools

Jira

Confluence

Job description

Our client is a global luxury retailer, looking for a Customer Data Platform (CDP) Manager to lead the development and optimization of their CDP implementation.

The successful candidate will oversee the development and management of the CDP, bridging the gap between business stakeholders, technology teams, and vendors. The role centres on ensuring the platform is fully tested, validated and ready for go-live, before transitioning from legacy systems into a stable, trusted solution. The successful candidate will coordinate across business, technology and vendor teams to manage risk, drive adoption and establish governance frameworks, enabling scalable and compliant use of customer data across markets.

Responsibilities:

• Oversee the development, management, and optimization of the Customer Data Platform (CDP)
• Collaborate with business stakeholders, technology teams, and vendors to ensure seamless data integration and optimization
• Provide insights and strategic recommendations to drive revenue performance and customer experience improvements

Requirements:

• Experience in leading large-scale projects, involving CDP implementation
• Expertise in Customer Data Platforms, MarTech ecosystems and customer data management platforms
• At least 5 years' experience in data-driven CRM teams, digital marketing, or CRM analytics
• Proficiency in analytics tools, SQL, and project management software (e.g., Jira, Confluence)

Details:

• Start date: ASAP
• Hybrid working: 3 days in central London office
• Salary: £70,000-£90,000
• 12 month FTC