Customer Contracts Coordinator

MAN Truck & Bus UK; Swindon; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Contract Coordinator to join their Operations Department. This role offers a unique opportunity to engage with various departments while providing exceptional service to customers. With comprehensive training and support, you will thrive in a collaborative environment that values teamwork and proactive communication. The company is dedicated to employee development and offers a competitive benefits package, including a pension scheme and discounts on major retail outlets. If you are enthusiastic about customer service and eager to grow your career, this position is perfect for you.

Benefits

Pension Scheme

Life Insurance

Financial Incentive Schemes

Retail Discounts

Qualifications

• Customer focused with a passion for delivering exceptional service.
• Organized and able to manage multiple cases simultaneously.
• Diligent in conducting administrative duties accurately.

Responsibilities

• Serve as the first point of contact for customers via multiple channels.
• Provide timely finance quotes and generate contractual documents.
• Manage the end-of-lease process and ensure customer communication.

Skills

Customer Service

Communication

Organizational Skills

Problem Solving

Teamwork

Tools

Salesforce

Job description

A quote from our Operations Team Manager, Jonathan Turner-

We are excited to offer the opportunity to join our Operations Department as Customer Contract Coordinator. This is a brilliant opportunity to gain a broad picture of our business, as you collaborate closely with all departments across MAN Financial Services UK Ltd, MAN Truck & Bus UK Ltd, and the wider group. With full training and ongoing support provided by both the team and the Operations Manager, this is an excellent chance to grow and thrive in a supportive and engaging environment."

In this role you will:

• Serve as the first point of contact for both internal and external customers via telephone, email, and written correspondence.
• Provide timely and accurate finance quotes for the full range of financial products, ensuring alignment with KPIs and SLAs.
• Generate contractual documents for all financial products in accordance with company procedures, ensuring accuracy.
• Process signed contract documents in the system and handle payment of vehicle invoices, including maintaining Salesforce and other company records.
• Process approved requests for early settlements, terminations, insurance losses, and any contractual changes, ensuring that system records and tracker spreadsheets accurately reflect these updates.
• Proactively manage the end-of-lease process for all vehicles, including customer communication to ensure timely returns and/or terminations as needed.
  

About you:

• Customer focussed - enthusiastic about delivering an exceptional service through pro-active communication.
• Organised - able to simultaneously track and progress multiple cases.
• Diligent - accurately conduct a range of administrative duties.
• Team player - work as part of a team, supporting one another to ensure our customers receive a fantastic service.
• Solutions orientated - the desire to overcome hurdles and the ability to identify solutions.
  

If you’re interested in this role we’d love to hear from you.

Next steps:

If you like the sound of this position, please apply today.
A member of the MAN Financial Services Recruitment team will contact you to discuss your application.
If you are successful at that stage, you will be invited to have a conversation with the hiring manager.
We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team, we’ll be happy to discuss these with you.

As a company, we are committed to protecting the privacy and security of your personal information. Our recruitment privacy notice details how information is collected, processed and how long it is retained for. For more information, please visit the MAN Financial Services UK website and head to the recruitment privacy statement, found at the bottom of our homepage.

Working for MAN Financial Services is not just about the job. It’s about you too, and this is where the company goes the extra mile and provides an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries.

At MAN Financial Services we invest considerably in colleague development, and you can expect to receive comprehensive training and career progression not only in the UK but throughout our Global organisation.

We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute. We trust each other to act and make decisions, and we believe in a more flexible future workplace based on individual needs. For us, diversity and inclusion is a strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds, and experiences, we ensure we have the right people and together with an inclusive corporate culture, this drives our business forward. We want our colleagues to feel proud and happy to work for us, no matter where they are from or who they are, and we strive to achieve an inclusive and family-friendly environment for everyone.

MAN Financial Services is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do.