Contracts Coordinator

dnata; Windsor; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in passenger solutions is seeking a Contracts Coordinator to manage 3PL service partners. The role involves ensuring compliance with contracts, optimizing supply chain processes, and collaborating with cross-functional teams. Strong communication and multitasking skills are essential. If you are proactive and passionate about this role, apply now!

Qualifications

• Background in Account Management and Customer Service required.
• Experience in Project or Change Management is desirable.

Responsibilities

• Serve as primary contact for all contract-related matters.
• Monitor and evaluate contract performance, ensuring compliance.
• Collaborate with teams to understand operational needs for new contracts.

Skills

Communication

Multitasking

Adaptability

Proactive Attitude

Education

Background in Account Management

Experience in Project Management

Exposure to Logistics

Experience in FMCG

Job description

Join to apply for the Contracts Coordinator role at dnata

We’re En Route. We’re a welcoming team with a down-to-earth outlook that helps build lasting relationships with customers and colleagues alike.

As global specialists in passenger solutions, supply chain services, and sourcing for airlines and airline caterers, we operate worldwide as part of dnata, one of the largest air services providers globally.

En Route’s expertise is among the reasons we’ve been a trusted global food solutions partner for over 20 years, with offices in the UK, USA, Australia, and UAE.

Are you ready to become part of our story?

Reporting to the Head of Contracts Management, the Contracts Coordinator will handle the daily tasks related to managing our 3PL service partners, ensuring all contractual obligations and standards are met concerning third-party logistics (3PL) services within our global organization. You will play a key role in optimizing our supply chain network and design, ensuring smooth operational flow of goods and services.

Key Responsibilities

1. Serve as the primary contact for all contract-related matters and inquiries, responding promptly and courteously, aiming to exceed stakeholder expectations.
2. Lead routine meetings with 3PL service partners, set agendas, document minutes, and distribute actions to stakeholders.
3. Reconcile weekly invoicing to ensure purchase and sales of third-party services align with contractual rates.
4. Monitor and evaluate contract performance, ensuring compliance with service levels, KPIs, and contractual obligations.
5. Maintain accurate and current contract documentation, ensure proper record-keeping, and manage stakeholder deadlines and anniversaries.
6. Support cross-functional teams with reporting on process improvements and cost-saving initiatives, monitoring their effectiveness.
7. Assist in documenting Supply Chain initiatives and business cases for internal approval in a timely manner.
8. Conduct regular reviews and audits to identify risks, issues, or non-compliance, and help develop mitigation strategies.
9. Collaborate with teams including supply chain, procurement, technical, and legal to understand operational needs for new contracts.
10. Stay updated on industry trends, regulations, and best practices related to 3PL contracts, applying this knowledge to support contract management.
11. Undertake any additional duties as assigned.

Minimum requirements include a background in Account Management and Customer Service, experience in Project or Change Management (desirable), exposure to Logistics, Supply Chain, or International Trade (desirable), and experience in FMCG (desirable). Strong communication skills, ability to prioritize, multitask, work independently, and adapt in a fast-paced environment are essential. A proactive attitude and passion for the role are also important.

If interested, please send your CV to [email protected]. Please no agencies.