Customer Contact Specialist

Listers Group; Lincoln; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

33 days holiday including bank exams

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Listers Benefits - discounts on retaD

Long service and loyalty incentives

Staff referral scheme

In-house, manufacturer & professional

Company Events

Job summary

Listers Group Limited in Lincoln is recruiting a Customer Contact Specialist to join our Mercedes-Benz dealership. You will work 37.5 hours weekly on a rotating schedule, and one Saturday in six as overtime.

After probation, you’ll earn an OTE up to £30,000 plus benefits, with a supportive, vibrant team and clear development paths. The role focuses on handling Aftersales calls, inputting customer details, enhancing retention, and driving upsell opportunities while maintaining brand standards.

Qualifications

• Customer focused with excellent communication & organisational skills.
• Self-motivated & target driven.
• Able to work on your own or as part of a team.
• Competent using Microsoft Office.

Responsibilities

• Dealing with Aftersales calls, booking customers vehicles into the Dealership for service or repairs.
• Accurate data inputting of customer details.
• Increase customer retention while ensuring customer satisfaction.
• Improve and drive lead conversions.
• Contacting prospective customers and upselling products.
• Initiating the solving of customers problems in a professional manner.

Skills

Customer-focused

Communication

Organisational skills

Teamwork

Initiative

Tools

Microsoft Office

Job description

Job Introduction

We are recruiting for a Customer Contact Specialist to join our Mercedes division working at our Customer Contact Centre based in our Mercedes-Benz Dealership in Lincoln. You will be working 37.5 hours per week between Monday - Friday, on a 3 week rota (8am - 4:30pm, 8.30am - 5pm & 9am to 5.30pm). You will also be required to work 1 in 6 Saturdays, paid as overtime. Once probation has been passed you will receive OTE up to £30,000 plus benefits. This is a varied and interesting role and will give the right candidate a fantastic opportunity to join a vibrant and growing department.

Role And Responsibilities

• Dealing with Aftersales calls, booking customers vehicles into the Dealership for service or repairs
• Accurate data inputting of customer details
• Increase customer retention while ensuring customer satisfaction
• Improve and drive lead conversions
• Contacting prospective customers and upselling products
• Initiating the solving of customers problems in a professional manner
• Adhering to brand standards

About You

• Customer focused with excellent communication & organisational skills
• Self-motivated & target driven
• Able to work on your own or as part of a team
• Ability to use your own initiative to provide impeccable customer service
• Smart and presentable with an outstanding telephone manner
• Competent using Microsoft Office
• Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.

What We Offer

• 33 days holiday including bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits - discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Company Events

Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so. If you are looking for similar motor trade jobs you can also join our Talent Bank.