Customer Consultant - Toyota Sidcup

Lexus; Sidcup; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a motivated Customer Consultant to join their dynamic team. In this role, you will manage the customer sales process from start to finish, ensuring a memorable experience for every customer. With a focus on delivering exceptional service, you'll leverage your sales skills to meet targets and foster relationships with clients. This position offers an excellent basic salary, uncapped earning potential, and opportunities for career progression within a supportive and friendly environment. If you're passionate about customer service and sales, this is the perfect opportunity for you.

Benefits

Excellent basic salary

Uncapped OTE

Toyota specific training

Career progression

Bonus scheme

Company car

Fun working environment

Healthcare benefits

Pension scheme

Childcare support

Qualifications

• Previous experience as a Customer Consultant is essential.
• Proven sales track record within a Main Dealer environment.

Responsibilities

• Manage customer sales appointments and ensure high-quality test drive experiences.
• Deliver exceptional customer service throughout the sales process.

Skills

Customer Service

Sales Experience

Communication Skills

Self-Motivation

Pressure Management

Education

Full UK Driving Licence

Job description

Jemca are currently offering a fantastic opportunity as a Customer Consultant to join our business based out of our Toyota Sidcup dealership. As a Customer Consultant, you will look after the customer’s sales process from start to finish. Friendly and professional, you’ll work in your team to ensure that every customer’s experience of the dealership is exceptional.

You will manage all sales appointments professionally, ensure high quality test drive experiences and deliver on your sales targets. This role would suit an experienced Customer Consultant looking to grow their earning potential in one of the UK best brands.

What we need

1. Talk and listen to the customer to build rapport and accurately qualify their requirements.
2. Demonstrate the most suitable options to the customer, encouraging them to experience the product.
3. Maintain contact to ensure that the customer is kept informed throughout the sales and pre-delivery process.
4. Liaise with the customer to arrange a handover and to complete all paperwork for a timely registration of the vehicle.
5. Personally, handover the vehicle and introduce the customer to the service team to secure future business.
6. Understand the customer journey experience and be committed to delivering an unrivalled level of customer service.
7. Ensure that the Sales Process is followed in full.
8. Build a relationship between yourself and the service team.
9. Ensure opportunities for sales by other colleagues are maximised i.e., Business Manager and Business Centre sales.
10. Maximise every sales opportunity to meet personal sales and profit targets including conversions, test drives, warranty and add on sales.
11. Complete all administration required, accurately and on time.
12. Deliver excellent service to everyone making sure their experience is memorable.
13. Attend appointments booked by our Sales Enquiry Team.

Your Skills

1. Have previous experience as a Customer Consultant.
2. Proven track record in sales within a Main Dealer environment.
3. A full UK driving licence.
4. Be a self-motivated and ambitious person who is willing to learn.
5. Work efficiently under pressure and towards set targets.
6. Deliver excellent customer service to every customer.
7. Have experience working within a main dealer environment.
8. Be sales driven and money motivated.

What we offer

1. Excellent basic salary.
2. Realistic and uncapped OTE £50,000.
3. Toyota specific training.
4. Career progression all the way up to General Manager.
5. Bonus scheme based on hitting sales targets.
6. Additional bonus based on upselling and add-ons.
7. Company car.
8. Fun, friendly working environment.
9. Market leading benefits including healthcare, pension, childcare and company lease scheme.

About our business

Jemca Car Group is one of the UKs largest Toyota and Lexus dealerships, employing over 500 employees across sites in Greater London and Thames Valley. Owned by Toyota Tsusho Corporation, a global brand made up of over 428 companies with particular expertise in the automotive sector, we are specialists in our field and are committed to ensuring our customers receive the best experience and service when they visit one of our retail centres.

We believe actions speak louder than words and we set ourselves apart by recruiting fantastic people with a passion for our industry and a desire for success. We pride ourselves in providing our employees with the tools they need to deliver excellence whether that is through our investment in state-of-the-art facilities and equipment or through our commitment to their personal and professional growth through our market leading development programmes. What's next? If you're a professional looking for a role with realistic career progression within a business that promotes positive change and development, this is the role for you.