Customer Consultant

Skipton Building Society; Ripon; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading company in the financial sector is seeking a Customer Consultant for their Ripon branch. This role involves engaging with customers to understand their needs and providing tailored solutions. The ideal candidate will have previous customer interaction experience and a passion for delivering exceptional service. The position offers a permanent contract with a competitive salary and various benefits, including annual leave and health perks.

Benefits

Discretionary annual bonus

25 days annual leave + bank holidays

Employer-matched pension contributions up to 10%

Health and wellbeing benefits

Paid volunteering days

Training and development opportunities

Private medical insurance

Salary Sacrifice for electric/hybrid cars

Qualifications

• Previous experience interacting with customers in any sector.
• Ability to work well with others and handle busy periods.

Responsibilities

• Welcome customers warmly, ensuring a positive first interaction.
• Ask insightful questions to uncover customer needs.

Skills

Customer Service

Time Management

Teamwork

Job description

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Hours

The role will be on a permanent basis, working 36 hours per week across Monday to Saturday to support branch operating hours.

Salary

£23,600 Per Annum

Closing Date

Wed, 21 May 2025

Job Overview

Are you passionate about helping others and providing exceptional customer service? Would you like to join an organisation that puts its customers at the heart of what they do? If so, Skipton Building Society has the perfect opportunity for you! We are recruiting for a Customer Consultant in our Ripon branch.

The role involves engaging in conversations to understand customer needs, providing information about our savings range, products, and services. By listening and understanding our customers, you will help review their circumstances and goals, delivering a straightforward, helpful service that showcases your enthusiasm and professionalism.

Role Responsibilities

1. Be the First Point of Contact: Welcome customers warmly, both in-branch and over the phone, ensuring a positive first interaction.
2. Engage and Understand: Ask insightful questions to uncover customer needs and provide tailored solutions.
3. Listen and Tailor Solutions: Offer personalized solutions based on customer circumstances.
4. Proactive Outreach: Reach out to customers over the phone to identify needs and discuss support options.
5. Maintain Accurate Records: Keep customer records up-to-date, especially supporting vulnerable customers.
6. Adhere to Policies: Follow policies and standards with support from training and coaching.

Candidate Requirements

• Previous experience interacting with customers, in person or over the phone, from any sector such as retail, food & beverage, healthcare, etc.
• Ability to work well with others and demonstrate a 'one-team' mindset.
• Ability to handle busy periods with excellent time management.
• Willingness to grow, adapt, and prioritize business needs.

Benefits

Permanent role, 36 hours/week, salary of £23,600/year plus benefits including:

• Discretionary annual bonus
• 25 days annual leave + bank holidays, increasing to 30 days after 5 years
• Holiday trading scheme
• Employer-matched pension contributions up to 10%
• Health and wellbeing benefits including Employee Assistance Programme and discounts
• Charity involvement with paid volunteering days
• Colleague savings and mortgage accounts
• Training and development opportunities
• Private medical insurance
• Salary Sacrifice for electric/hybrid cars

Additional Information

Employment type: Full-time; Seniority level: Not Applicable.