Customer Consultant

Skipton Building Society; Metropolitan Borough of Solihull; On-site; GBP 23,000 - 28,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Kundenberater, der leidenschaftlich daran interessiert ist, anderen zu helfen und außergewöhnlichen Kundenservice zu bieten. In dieser Rolle sind Sie der erste Ansprechpartner für unsere Kunden, sowohl in der Filiale als auch online. Sie werden die Möglichkeit haben, positive Beziehungen aufzubauen und maßgeschneiderte Lösungen anzubieten, um den finanziellen Zielen der Kunden gerecht zu werden. Mit einem Fokus auf Teamarbeit und Flexibilität werden Sie in einem dynamischen Umfeld arbeiten, das Vielfalt schätzt und langfristiges finanzielles Wohlbefinden fördert.

Benefits

Jährlicher Bonus (~8%)

25 Tage Urlaub + Feiertage

Urlaubsverkaufsprogramm

Arbeitgeber-Match bei Pensionsbeiträgen (bis zu 10%)

Gesundheits- und Wellnessunterstützung

Mitarbeiterrabatte

Freiwilligentage

Colleague-Mortgage und Sparkonten

Ausbildung

Private Krankenversicherung

Qualifications

• Erfahrung im Kundenkontakt aus Bereichen wie Banken, Einzelhandel oder Gesundheitswesen.
• Fähigkeit, gut im Team zu arbeiten und einen 'One-Team'-Geist zu zeigen.

Responsibilities

• Begrüßen Sie Kunden freundlich in der Filiale und am Telefon.
• Stellen Sie gezielte Fragen, um die Bedürfnisse der Kunden zu verstehen.

Skills

Kundenservice

Kommunikationsfähigkeiten

Teamarbeit

Flexibilität

Job description

Join to apply for the Customer Consultant role at Skipton Building Society

Hours

The role is a 12-month Fixed Term Contract, working 36 hours across Monday to Saturday to support branch operating hours.

Closing Date

Thu, 24 Apr 2025

About the Role

Are you passionate about helping others and providing exceptional customer service? Skipton Building Society is recruiting a Customer Consultant within our Solihull Branch. Your role will involve engaging in conversations to identify customer needs, providing information about our savings range, products, and services, and helping customers review their circumstances and goals with professionalism and enthusiasm.

Our branches serve as community hubs, but we also support customers online and via our contact centre, ensuring accessible, flexible service options. You will be the friendly face and voice of Skipton, acting as a listener, problem solver, and knowledgeable advisor to help customers achieve their financial goals.

Who Are We?

We are the fourth largest UK building society, owned by our members, not shareholders. We value diversity and aim to support long-term financial wellbeing for our members. Join us in building a better society!

Key Responsibilities

1. Be the First Point of Contact: Welcome customers warmly in-branch and over the phone, making positive first impressions.
2. Engage and Understand: Ask insightful questions to uncover customer needs and provide tailored solutions.
3. Listen and Tailor Solutions: Offer personalized solutions based on customer circumstances.
4. Proactive Outreach: Contact customers proactively to discuss their needs.
5. Maintain Accurate Records: Keep customer records up-to-date, with special attention to vulnerable customers.
6. Adhere to Policies: Follow company policies and standards, supported by comprehensive training.

Candidate Requirements

• Experience in customer interaction, from banking, retail, hospitality, healthcare, or similar sectors, demonstrating a passion for service excellence.
• Ability to work well with others and demonstrate a 'one-team' mindset.
• Flexibility and agility to handle busy days and a variety of customer needs.
• Desire to grow, adapt, and support business priorities.

Benefits

Salary from £23,600 to £27,950 per annum, plus benefits including:

• Annual discretionary bonus (~8%)
• 25 days + bank holidays, rising to 30 days
• Holiday trading scheme
• Employer-matched pension contributions (up to 10%)
• Health and wellbeing support, employee discounts, volunteering days, colleague mortgage and savings accounts, training, private medical insurance, and salary sacrifice scheme for electric/hybrid cars.

Employment Details

• Seniority level: Not Applicable
• Type: Full-time
• Function: Other