Customer Consultant

Solus Accident Repair Centres; Castleford; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking dedicated Customer Consultants to enhance their award-winning customer service team. This role offers the chance to make a meaningful impact by ensuring customer satisfaction and fostering a collaborative environment. You'll be responsible for coordinating vehicle repairs, communicating with customers, and supporting your team in delivering exceptional service. With a focus on inclusivity and a commitment to employee wellbeing, this opportunity promises a supportive workplace where your contributions will be valued and recognized. Join a company that is shaping the future of vehicle repair and enjoy competitive benefits along the way.

Benefits

Competitive Salary

Bonus Opportunity

Company Pension Scheme

33 Days Holiday

Discounts on Aviva Products

Save As You Earn Scheme

Parental Leave

Wellbeing Initiatives

Qualifications

• Strong customer-focused background with effective communication skills.
• Driving experience with the ability to handle various vehicle types.

Responsibilities

• Work as part of a team to ensure vehicles are collected and returned to customers.
• Identify opportunities to promote customer satisfaction and improve service.

Skills

Customer Service

Driving Skills

Organizational Skills

Communication Skills

PC Literacy

Job description

Overview

Are you looking for a position where you can make a difference, constantly learn new things, and be at the forefront of our award-winning customer service, working as part of the Aviva family?

Responsibilities

The Role:

Our Customer Consultants are the face of Solus, demonstrating our values and work principles, and those of Aviva. They work together to create a supportive and collaborative team environment that focuses on the customer and what matters to them. Our consultants identify opportunities to promote customer satisfaction and help embed a culture on site where everyone is responsible for the customer experience and works as a team to meet our customer expectations. Whether updating customers by phone, sourcing vehicle parts, or planning transportation, you will need to work as part of the Solus team to ensure vehicles are collected, repaired, and returned to our customers.

No two customers are the same, and our focus on getting people back to normal is at the heart of what we do. Our Customer Consultants are at the forefront of our award-winning customer service department.

Qualifications

Desirable qualifications and experience:

• A strong customer-focused background
• Driving experience with the ability to drive all types of customer vehicles, including cars and long-wheel-based vans, both auto and manual
• Clean Full UK Drivers licence
• Excellent organisational skills
• Effective communication skills
• PC literate
• Passionate about customer service

Who are Solus?

Solus, owned by Aviva, is one of the UK’s leading vehicle repair companies, returning cars to the road in just 11 days on average with a 4.6/5 star customer rating. With an award-winning apprenticeship programme and other industry awards, Solus is proud to shape the future of vehicle repair.

Why Join Solus?

We offer numerous benefits to our colleagues:

• Competitive salary based on location, skills, experience, and qualifications.
• Bonus opportunity tied to your performance and Solus's success.
• Company pension scheme with employer contributions.
• 33 days’ holiday (including bank holidays), with options to buy or sell up to 5 days.
• Discounts of up to 40% on Aviva products and other retailers.
• Share in Aviva’s success through the Save As You Earn scheme.
• Supportive policies including parental and carer’s leave.
• Wellbeing initiatives such as Group Income Protection and 24/7 GP access.

We value inclusivity and welcome all applicants. If you’re excited but don’t meet every requirement, we encourage you to apply—your unique skills might be just what we need.

We guarantee an interview for disabled applicants meeting the minimum criteria—just email us after applying to let us know.

Ready to join us? Apply online today, and our team will be in touch within 14 days.