Customer Consultant

Solus - an Aviva company; Castleford; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company where you can make a difference in customer service. As a Customer Consultant, you will be the face of the organization, ensuring customer satisfaction and working collaboratively with your team. With a focus on inclusivity and professional growth, this role offers a supportive environment that values your unique skills. Enjoy competitive salary packages, performance bonuses, and a range of benefits designed to enhance your work-life balance. Be part of a leading vehicle repair service that prides itself on excellence and innovation.

Benefits

Competitive Salary

Bonus Opportunity

Company Pension Scheme

33 Days Holiday

Retailer Discounts

Save As You Earn Scheme

Parental Leave

24/7 GP Access

Qualifications

• Strong customer-focused background is essential.
• Clean Full UK Driver's licence required.

Responsibilities

• Identify opportunities to promote customer satisfaction.
• Work as part of a team to meet customer expectations.

Skills

Customer Service

Organizational Skills

Communication Skills

PC Literacy

Driving Experience

Job description

Overview

Are you looking for a position where you can make a difference, constantly learn new things, and be at the forefront of our award-winning customer service, working as part of the Aviva family?

Responsibilities

The Role:

Our Customer Consultants are the face of Solus, demonstrating our values and work principles, and those of Aviva. Working together to create a supportive and collaborative team environment focused on the customer and what matters to them. Our consultants identify opportunities to promote customer satisfaction and help embed a culture on site where everyone is responsible for the customer experience and works as a team to meet our customer expectations. Whether updating customers by phone, sourcing vehicle parts, or planning transportation, you will need to work as part of the Solus team to ensure that vehicles are collected, repaired, and returned to our customers.

No two customers are the same, and our focus on getting people back to normal is at the heart of what we do. Our Customer Consultant will be at the forefront of our award-winning customer service department.

Qualifications

Desirable qualifications and experience:

• A strong customer-focused background
• Driving experience with the ability to drive all types of customer vehicles, car or long-wheel-based vans, auto or manual
• Clean Full UK Driver's licence
• Excellent organisational skills
• Strong communication skills
• PC literate
• Passionate about customer service

Who are Solus?

Solus, owned by Aviva, is one of the UK’s leaders in vehicle repairs, returning cars to the road in just 11 days on average and boasting a 4.6/5 star customer rating. With an award-winning apprenticeship programme and recognition through industry awards, Solus is proud to shape the future of vehicle repair.

Why Join Solus?

We offer many benefits when you become a Solus colleague:

• Competitive salary based on location, skills, experience, and qualifications.
• Bonus opportunity tied to your performance and the overall success of Solus.
• Company pension scheme with employer contributions.
• 33 days’ holiday (including bank holidays), with options to buy or sell up to 5 days.
• Save money with up to 40% discount on Aviva products and other retailer discounts.
• Share in Aviva’s success through the Save As You Earn scheme.
• Supportive policies including parental and carer’s leave.
• Wellbeing focus with tools like Group Income Protection and 24/7 GP access.

At Solus, we value inclusivity and welcome all applicants. If you’re excited but don’t tick every box, we encourage you to apply—your unique skills might be just what we need.

We guarantee an interview for disabled applicants meeting the minimum criteria—just email us after applying to let us know.

Ready to join us? Apply online today, and our team will be in touch within 14 days.