Customer Complaints Analytics & Insight Specialist

BOOTS; Nottingham; On-site; GBP 30,000 - 50,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption

Flexible benefits scheme incl. extra

Job summary

Boots Quality & Technical Services seeks a data‑led analyst to turn customer feedback into actionable insights. You will build dashboards and reports to track product performance and help teams make informed decisions.

Reporting to the Consumer Complaints Manager, you will work with stakeholders across the business using Power BI, Excel and other tools to improve reporting, data quality and customer experience.

Qualifications

• Curious, data-driven thinker who can articulate trends to various stakeholders.
• Experience analysing customer feedback, complaints or operational data.
• Strong Power BI and Excel skills with report/dashboard creation.
• Ability to turn complex data into clear insights and practical recommendations.
• Excellent communication and stakeholder relationship skills.
• Good organisation to manage multiple priorities without losing detail.

Responsibilities

• Analyse customer complaints, reviews and feedback to identify trends and risks.
• Design and develop clear Power BI dashboards and reports for stakeholders.
• Use Excel, Power BI, Power Automate to improve reporting and accessibility.
• Investigate consumer complaints and product enquiries per quality rules.
• Turn data into actionable insights and present to technical and non-technical audiences.
• Identify and elevate product quality, safety, regulatory and reputational issues.
• Present findings confidently and agree practical next steps.
• Improve data quality and reporting processes through curiosity and collaboration.

Skills

Curious & data-driven

Power BI

Excel

Clear stakeholder communication

Problem solving

Organised / multitask

Tools

Power BI

Excel

Power Automate

CRM tools

Job description

Boots Quality & Technical Services seeks a data‑led analyst to turn customer feedback into actionable insights. You will build dashboards and reports to track product performance and help teams make informed decisions.

Reporting to the Consumer Complaints Manager, you will work with stakeholders across the business using Power BI, Excel and other tools to improve reporting, data quality and customer experience.