Complaints Data & Insights Analyst

Canopius; Manchester; On-site; GBP 42,000 - 62,000; Full time

Job summary

Canopius in Manchester is seeking a data analyst to support the Complaints Function with data analysis, reporting and regulatory returns.

You will create dashboards, automate reporting, and collaborate across teams to improve data quality and drive decision-making. Strong Excel and Power BI skills are essential; Power Query experience is valued.

Excellent analytical and communication skills are required, with an understanding of the Insurance market being beneficial.

Qualifications

• Advanced Excel skills including formulas like XLOOKUP, VLOOKUP, INDEX/MATCH
• Strong Power BI experience for dashboards and insights
• Power Query for data importing, cleansing and transforming data
• Ability to automate reporting processes using macros/VBA where appropriate
• Analytical and problem-solving capabilities
• Good communication skills and ability to work independently
• Some understanding of the Insurance market is beneficial
• Experience with Power BI is desirable but not essential

Responsibilities

• Generate analysis and reports to support complaint handling decisions.
• Collaborate with business units to resolve data source and quality issues.
• Deliver process improvements and automation to enhance workflow and data quality.
• Create dashboards to provide insight on complaints performance for stakeholders.
• Assist with regulatory returns and internal reporting for the complaints function.
• Contribute to continuous improvement initiatives in complaint handling.

Skills

Excel advanced functions

Power BI

Data analysis

Problem solving

Communication

Independent work

Insurance market knowledge

Automation

Tools

Power Query

Job description

Canopius in Manchester is seeking a data analyst to support the Complaints Function with data analysis, reporting and regulatory returns.

You will create dashboards, automate reporting, and collaborate across teams to improve data quality and drive decision-making. Strong Excel and Power BI skills are essential; Power Query experience is valued.

Excellent analytical and communication skills are required, with an understanding of the Insurance market being beneficial.