Customer Complaints Advisor - Growth & Impact

Daisy Communications; Lower Blandford St Mary; Presencial; GBP 24 000 - 29 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

24 days holiday + bank holidays (up to

Referral bonus

Professional development

Eye care vouchers

Discounted Gym Membership

Virgin Media and O2 deals

Resumo da oferta

Daisy Communications Limited is recruiting a Customer Complaints Advisor as part of the O2 Business rebrand. The role focuses on delivering positive customer experiences through effective complaint resolution, relationship management, and proactive problem solving.

Join a team that values collaboration, development, and customer excellence, with opportunities to grow skills in communication and process improvement across UK locations.

Qualificações

• Experience handling customer complaints and escalated cases.
• Strong written and verbal communication skills.
• Proactive, organised and able to work independently.

Responsabilidades

• Proactively resolve customer complaints by collaborating with internal teams.
• Handle complaints with professionalism and empathy, de-escalating when needed.
• Own cases, prioritise workload and ensure prompt resolution.
• Liaise with Finance Partners to ensure compliant correspondence.
• Perform administrative tasks to support the team.

Conhecimentos

Complaint handling

Customer service

Empathy

Communication

MS Office

Descrição da oferta de emprego

Daisy Communications Limited is recruiting a Customer Complaints Advisor as part of the O2 Business rebrand. The role focuses on delivering positive customer experiences through effective complaint resolution, relationship management, and proactive problem solving.

Join a team that values collaboration, development, and customer excellence, with opportunities to grow skills in communication and process improvement across UK locations.