Customer Complaints & Resolution Specialist

Daisy Group™; England; Sur place; GBP 21 000 - 28 000; Plein temps

Avantages offerts par ce poste

24 days holiday

Bank holidays

Referral bonus

Professional development

Eye care vouchers

Discounted Gym Membership

Virgin Media/O2 deals

Résumé du poste

O2 Business is seeking a Customer Complaints Advisor to join our team and help deliver excellent customer experiences. You will work across departments to resolve issues with professionalism and empathy, while managing cases and maintaining strong relationships with customers.

The role focuses on problem-solving, clear communication, and effective administration. A collaborative spirit and ability to work both independently and as part of a team are essential.

Qualifications

• Excellent communication and relationship-building skills.
• Strong written English and attention to detail.
• Proactive attitude with the ability to use initiative.
• Ability to work independently while contributing to a team.

Responsabilités

• Proactively resolve customer complaints by working with internal departments.
• Handle complaints with professionalism and empathy, de-escalating when needed.
• Own cases, prioritise workload, and ensure timely resolution.
• Liaise with Finance Partners ensuring compliant communications.
• Undertake administrative tasks to support the team.

Connaissances

Excellent communication

Microsoft Office

Written English

Organisational skills

Problem solving

Outils

Microsoft Office Suite

Description du poste

O2 Business is seeking a Customer Complaints Advisor to join our team and help deliver excellent customer experiences. You will work across departments to resolve issues with professionalism and empathy, while managing cases and maintaining strong relationships with customers.

The role focuses on problem-solving, clear communication, and effective administration. A collaborative spirit and ability to work both independently and as part of a team are essential.