Customer Complaints Advisor

Daisy Communications; Lower Blandford St Mary; Sur place; GBP 24 000 - 29 000; Plein temps

Avantages offerts par ce poste

24 days holiday + bank holidays (up to

Referral bonus

Professional development

Eye care vouchers

Discounted Gym Membership

Virgin Media and O2 deals

Résumé du poste

Daisy Communications Limited is recruiting a Customer Complaints Advisor as part of the O2 Business rebrand. The role focuses on delivering positive customer experiences through effective complaint resolution, relationship management, and proactive problem solving.

Join a team that values collaboration, development, and customer excellence, with opportunities to grow skills in communication and process improvement across UK locations.

Qualifications

• Experience handling customer complaints and escalated cases.
• Strong written and verbal communication skills.
• Proactive, organised and able to work independently.

Responsabilités

• Proactively resolve customer complaints by collaborating with internal teams.
• Handle complaints with professionalism and empathy, de-escalating when needed.
• Own cases, prioritise workload and ensure prompt resolution.
• Liaise with Finance Partners to ensure compliant correspondence.
• Perform administrative tasks to support the team.

Connaissances

Complaint handling

Customer service

Empathy

Communication

MS Office

Description du poste

Exciting news from us at Daisy: we’re re-branding to O2 Business!

Following the merger between Virgin Media O2 Business and Daisy Group last year, we’re taking the next step in our journey by announcing our new brand!

As O2 Business, we believe in the wonder of simplicity; the joy of that comes when technology works as it should, with reliability, clarity, and speed.

We’re incredibly excited about this next step in our journey and you could be on that journey too.

We’re looking for a Customer Complaints Advisor.

This is an exciting opportunity to join a team that values collaboration, customer excellence, and personal development. You'll play a key role in creating positive customer experiences while developing valuable skills in communication, problem-solving, and customer relationship management.

If you're enthusiastic, motivated, and ready to make a difference every day, we'd love to hear from you.

Job Title: Customer Complaints Advisor
Salary: Up to £26,500 per annum DoE
Location: Bournemouth
Hours of work: Monday – Friday 9am – 5.30 (earlier finishes on Fridays where permitted but not contractual)

What You'll Be Doing

As a Customer Complaints Advisor, you will:

• Proactively resolve customer complaints by working collaboratively with internal departments.
• Complaint handling with professionalism, empathy, and confidence, effectively de-escalating challenging situations where required.
• Take ownership of cases, prioritise workloads, and ensure cases are resolved promptly and efficiently.
• Liaising with our Finance Partners, ensuring all correspondence complies with regulatory and internal requirements.
• Undertaking administrative tasks within the team to ensure the smooth running of the department is maintained.

What We’re Looking For

• Excellent organisational skills, a proactive attitude, and the ability to use their own initiative.
• Strong attention to detail and a solutions-focused approach to problem-solving.
• Excellent communication and relationship-building skills.
• The ability to work independently while contributing positively to a team environment.
• Strong written English and proficiency in Microsoft Office applications.
• A balance of commercial awareness and customer focus, delivering positive outcomes for all parties.
• Experience managing complaints and escalated customer cases would be Preferable

We are part of a wider company - O2 Business, however your employing entity is 4Com Ltd

What’s in it for you

Our ethos is simple:the more you put in, the more you get out.

What we Offer:

• 24 days holiday+ bank holidays, with an extra day for each year of service (up to 30 days!)
• Referral bonus– bring great people, get rewarded!
• Professional development– training and support to help you grow
• Eye care vouchersand Discounted Gym Membership
• Exclusive Virgin media and O2 dealsfor you and your family/friends
• Variety of Incentive schemes depending on role

At O2 Business, we’re passionate about developing those who drive results and build rewarding careers. As a Customer Complaints Advisor this is your chance to make a real impact.

The Company

We’re Daisy, the largest independent telecoms company in the UK.

We employ over 1,500 people spread across 9 locations throughout the UK, and we serve over 175,000 customers.

Our mission is Keep Britain Working, which we do by working with all of the major networks and suppliers, allowing us to provide the best systems at the best rates to meet their needs.

Why work with Daisy?

We’re proud of how frequently we appear in employee rated lists such as Best Companies, which reflects our ongoing commitment to creating a workplace which in which our team learn, develop, and progress.

Across all our offices, you’ll see the Daisy culture in action; inclusive, supportive and encouraging, which helps us work together to Keep Britain Working.

Daisy Communications Limited
Lindred House, 20 Lindred Road, Brierfield, Nelson, Lancashire, BB9 5SR. Registered in England.
Registered Number: 04145329
Daisy Communications Ltd is authorised and regulated by the Financial Conduct Authority, Firm Reference Number 718842