IT Operations Director - Infrastructure and Cyber

Daisy Communications; Nelson; On-site; GBP 110,000 - 170,000; Full time

Benefits offered by this job

25 days holiday

Birthday day off

£500 referral bonus

Professional development

Eye care vouchers

Medicash discount

Virgin/O2 deals

Exclusive discounts

Job summary

Daisy Communications (rebranding to O2 Business) seeks an IT Operations Director – Infrastructure and Cyber to lead secure, resilient technology platforms and services in Nelson. You will own infrastructure, cloud, network, and end-user computing, guiding IT operations strategy and delivery.

Reporting to the CIO, you will drive ITIL-aligned processes, oversee security operations and SOC capabilities, manage suppliers, and guide data lake and Fabric deployments to support business transformation.

Qualifications

• Degree-level qualification in Information Technology, Computer Science, Cyber Security, Engineering or related discipline.
• ITIL Foundation certification with strong IT Service Management knowledge.
• Proven experience leading enterprise IT Operations and Cyber Security at director level.
• Deep expertise across cloud platforms, Azure and modern enterprise architectures.
• Experience governing large-scale data platform operations including Data Lakes and Fabric.

Responsibilities

• Own operational stability, resilience and performance of infrastructure, cloud, network and workplace technology services.
• Own data lake and Fabric infrastructure, including platform foundations, storage, compute and operational resilience.
• Lead infrastructure engineering, cloud services, network services, hosting and platform operations.
• Own IT service management, including incident, problem, change enablement, request fulfilment and service reporting.
• Own service desk, end-user computing and colleague technology support.
• Lead security operations and SOC capabilities within CIO scope.
• Ensure infrastructure and platforms meet availability, performance and cyber control requirements.

Skills

IT leadership

Cyber security

Azure

Data lakes

ITIL Foundation

Cloud services

Education

Degree-level qualification in IT or related field

Tools

Microsoft Azure

Microsoft Fabric

Data Lakes

Job description

IT Operations Director - Infrastructure and Cyber

Location Nelson

This is a Permanent , Full Time vacancy.

The Vacancy

Exciting news from us at Daisy: we’re re-branding to O2 Business!

Following the merger between Virgin Media O2 Business and Daisy Group last year, we’re taking the next step in our journey by announcing our new brand!

As O2 Business, we believe in the wonder of simplicity; the joy of that comes when technology works as it should, with reliability, clarity, and speed.

We’re incredibly excited about this next step in our journey and you could be on that journey too.

We’re looking for a IT Operations Director – Infrastructure and Cyber to be accountable for the secure, resilient and efficient running of the technology platforms and services supporting the organisation’s business systems and employee experience. The role oversees infrastructure and cyber solution architecture, infrastructure engineering, platform operations, IT service operations and end-user computing.

The objective of this role is to build a leading IT support operation, developing processes and people while supporting large scale systems transformation and consolidation of IT services to one.

Job Title: IT Operations Director – Infrastructure and Cyber

Location: Nelson, Cheadle or Bournemouth

Hours of work: 37.5 hrs a week Monday to Friday between 08:30 – 17:30

What You'll Be Doing

As an IT Operations Director – Infrastructure and Cyber, you will:

• Own the operational stability, resilience and performance of infrastructure, cloud, network and workplace technology services.
• Own data lake and Fabric infrastructure, including platform foundations, storage, compute and operational resilience.
• Lead infrastructure engineering, cloud services, network services, hosting and platform operations.
• Own IT service management, including incident, problem, change enablement, request fulfilment and service reporting.
• Own service desk, end-user computing and colleague technology support.
• Lead security operations and SOC capabilities where these sit within CIO operational scope.
• Ensure infrastructure and operational platforms meet agreed availability, performance, resilience and cyber control requirements.
• Work with CISO on security standards, monitoring, incident response and risk remediation.
• Support business continuity, disaster recovery and technology resilience planning.
• Manage operational suppliers, managed service partners and infrastructure delivery partners were within remit.

Leadership responsibilities

• Lead the operational backbone of the CIO function.
• Build a service-led culture focused on reliability, responsiveness and continuous improvement.
• Drive operational discipline through ITIL-aligned processes and measurable service outcomes.
• Ensure cyber operations are run effectively while recognising that independent security policy and challenge sit with CISO.
• Provide clear line of sight from operational performance to customer and colleague experience.

Success measures

• Improved service stability, availability and operational resilience.
• Reduced severity and recurrence of major incidents.
• Effective ITSM adoption and service reporting.
• Data lake infrastructure available and scalable to support data engineering and analytics needs.
• Security operations are effective and aligned to CISO standards.

What We’re Looking For

• Degree-level qualification in Information Technology, Computer Science, Cyber Security, Engineering or a related discipline, or equivalent relevant experience.
• ITIL Foundation certification (or higher) with a strong understanding of IT Service Management principles and practices.
• Proven experience leading enterprise-wide IT Operations, Infrastructure, Service Management and Cyber Security functions at a senior leadership or Director level.
• Demonstrated success developing and executing technology and operational strategies that improve service stability, resilience, security, performance and customer experience.
• Deep expertise across cloud platforms, infrastructure, networks, workplace technologies and hosting services, with strong knowledge of Microsoft Azure and modern enterprise architectures.
• Experience owning and governing large-scale data platform operations, including Data Lakes, Microsoft Fabric, storage, compute and platform resilience.
• Strong understanding of ITIL-based service management, with a track record of driving operational excellence across incident, problem, change, service performance and continuous improvement.
• Significant experience leading cyber security operations, security monitoring, incident response, vulnerability management and risk remediation in partnership with Information Security teams.
• Proven ability to lead high-performing multi-disciplinary teams, manage strategic suppliers and influence senior stakeholders across complex organisational environments.
• Commercially astute leader with experience managing significant operational budgets, technology investments and governance frameworks

What’s in it for you

Our ethos is simple:the more you put in, the more you get out.

What we Offer:

• 25 days holiday+ bank holidays, with an extra day for each year of service (up to 30 days!)
• An extra day offon your birthday or if you're getting married
• £500 referral bonus– bring great people, get rewarded!
• Professional development– training and support to help you grow
• Eye care vouchersanddiscounted Medicash membershipfor healthcare savings
• Exclusive Virgin media and O2 dealsfor you and your family/friends
• Eexclusive discounts and savingsat over 1,200 retailers

At O2 Business, we’re passionate about developing those who drive results and build rewarding careers. As an IT Operations Director – Infrastructure – Cyber, this is your chance to make a real impact.

O2 Business is committed to maintaining a professional, safe, inclusive, and respectful environment for our colleagues and everyone we interact with.

We operate a zero-tolerance approach to bullying, harassment, discrimination, and abusive behaviour, and expect all communications and interactions to be respectful and professional.

The Company

We’re Daisy, the largest independent telecoms company in the UK.

We employ over 1,500 people spread across 9 locations throughout the UK, and we serve over 175,000 customers.

Our mission is Keep Britain Working, which we do by working with all of the major networks and suppliers, allowing us to provide the best systems at the best rates to meet their needs.

Daisy Communications Limited
Lindred House, 20 Lindred Road, Brierfield, Nelson, Lancashire, BB9 5SR. Registered in England.
Registered Number: 04145329
Daisy Communications Ltd is authorised and regulated by the Financial Conduct Authority, Firm Reference Number 718842