Customer & Community Manager

TN United Kingdom; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company is seeking a Customer & Community Manager in Birmingham. This full-time role involves managing client relationships, handling complaints, and providing performance reports. The position offers a competitive salary, a company vehicle, and various benefits.

Benefits

24 days annual leave plus public holidays

Life cover of 1.5 times annual salary

Employee discount schemes

Cycle to work scheme

Learning opportunities including professional qualifications

24/7 Employee Assistance Program

Qualifications

• Experience handling complaints at a high level.
• Proficiency with MS Office.
• Experience in the housing industry (desirable).

Responsibilities

• Supporting the Customer Services Manager with client complaints.
• Managing relationships with clients and supervisors.
• Providing monthly performance reports to the Customer Service Manager.

Skills

Customer care/service

Complaint handling

MS Office

Job description

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Customer & Community Manager, Birmingham

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Client:

EQUANS

Location:

Birmingham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

beac77156d0f

Job Views:

3

Posted:

14.05.2025

Expiry Date:

28.06.2025

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Job Description:

Equans is looking for a Customer & Community Manager to join our team in Birmingham. Your time will be split between Kings Road and College Road.

The Customer & Community Manager is a permanent, full-time role working 40 hours per week. We offer a competitive salary, a company vehicle, and benefits package.

Responsibilities include:

• Supporting the Customer Services Manager with client complaints and ensuring satisfactory resolution
• Managing relationships with clients and supervisors to identify issues and implement effective solutions
• Handling councillor, ombudsman, press enquiries, and compensation claims
• Attending and assisting with Local Housing Involvement Board Meetings
• Recording accurate notes on Maintain
• Liaising with external providers such as subcontractors and suppliers
• Investigating complaints and responding to queries from tenants, staff, and residents
• Providing monthly performance reports to the Customer Service Manager and clients
• Attending meetings with clients and customers

What we offer:

• Competitive salary, car, and benefits
• 24 days annual leave plus public holidays
• Life cover of 1.5 times annual salary
• Employee discount schemes
• Cycle to work scheme
• Two CSR days per year
• Learning opportunities including professional qualifications and training
• Employee referral rewards
• Access to employee networks such as AccessAbility, Encompass, RISE, WOMEN TOGETHER, Working Parents, and Young Professionals
• 24/7 Employee Assistance Program and mental wellbeing resources

Ideal candidate:

• Experience handling complaints at a high level
• Proficiency with MS Office
• Experience with compensation claims (desirable)
• Experience in the housing industry (desirable)
• Customer care/service experience

About us:

Equans is a global leader in energy services, operating in over 50 countries with nearly 50,000 employees and an annual turnover exceeding €17 billion. In the UK & Ireland, we provide technical, FM, regeneration, and energy services, specializing in smart buildings, green mobility, district & embedded energy, and decentralized renewables. We support businesses, public sector organizations, and governments in energy and digital transitions towards net zero and industrial innovation. Equans is part of the Bouygues group.

Next steps:

If interested, please register, apply, and track your application. Our Resourcing Team will review your application and contact you. We encourage applications from diverse backgrounds and those with disabilities, aligning with our commitment to equality and inclusion. We support a culture where everyone's voice is heard and valued. Join us to be part of a welcoming, supportive environment where you can be your true self. Access to employee networks is available. Please note, you must have the right to work in the UK; we do not offer relocation packages. Some roles may require a Disclosure check. Agency involvement is not needed; all inquiries should go to our Resourcing Team.