Customer & Community Manager

EQUANS; Birmingham; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Customer & Community Manager to enhance client relationships and ensure high-quality service delivery. This permanent, full-time role involves managing complaints, liaising with various stakeholders, and providing insightful performance reports. The position offers a competitive salary, a company vehicle, and a comprehensive benefits package, including generous annual leave and employee discounts. Join a forward-thinking team dedicated to excellence in customer service and community engagement.

Benefits

24 days annual leave plus public holidays

Life cover of 1.5 times annual salary

Employee discounts

Gym membership discounts

Cycle-to-work scheme

Holiday purchase scheme

CSR days

Learning opportunities

Employee networks

Mental wellbeing support

Qualifications

• Experience handling complaints at a high level.
• Proficiency with MS Office is essential.

Responsibilities

• Support the Customer Services Manager with client complaints.
• Manage relationships with clients to develop effective resolution plans.
• Provide monthly performance reports for the Customer Service Manager.

Skills

Complaint Handling

Customer Service

MS Office Proficiency

Job description

EQUANS Birmingham, England, United Kingdom

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EQUANS Birmingham, England, United Kingdom

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Equans is looking for a Customer & Community Manager to join our team in Birmingham. Your time will be split between Kings Road and College Road.

The Customer & Community Manager is a permanent, full-time role working 40 hours per week. We offer a competitive salary, a company vehicle, and benefits package.

Responsibilities include:

1. Supporting the Customer Services Manager with client complaints and ensuring high-standard resolution.
2. Managing relationships with clients and supervisors to identify issues and develop effective resolution plans.
3. Handling councillor, ombudsman, press enquiries, and compensation claims.
4. Attending and assisting with Local Housing Involvement Board Meetings.
5. Recording accurate notes on Maintain.
6. Liaising with external providers such as subcontractors and suppliers.
7. Investigating complaints and responding to queries from tenants, staff, and residents.
8. Providing monthly performance reports for the Customer Service Manager and clients.
9. Participating in meetings with clients and customers.

Benefits include:

• 24 days annual leave plus public holidays.
• Life cover of 1.5 times annual salary.
• Employee discounts, gym membership discounts, cycle-to-work scheme, holiday purchase scheme.
• CSR days, learning opportunities, employee networks, and mental wellbeing support.

Candidate requirements:

• Experience handling complaints at a high level.
• Proficiency with MS Office.
• Desirable: experience with compensation claims and in the housing industry.
• Customer care/service experience.

About us:

Equans is a global leader in energy services with nearly 100,000 employees across more than 50 countries. In the UK & Ireland, we provide technical, FM, regeneration, and energy services, focusing on smart buildings, green mobility, and renewable energy.

Next steps:

If interested, please apply through our portal. We encourage applications from diverse backgrounds and those with disabilities. Evidence of right to work in the UK is required. No relocation packages are offered. Agency involvement is not required.