Community Manager

Skyline Group of Companies; Stratford-upon-Avon; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading property management organization is seeking a Community Manager to oversee daily operations of residential properties. The role involves customer service, administrative duties, and maintaining tenant satisfaction. Join a company that values community and offers growth opportunities.

Benefits

Employer paid benefits

Employee savings plan

Paid volunteer days

Ongoing training

Qualifications

• Minimum two years’ experience in office administration and customer service.
• Valid driver’s license may be required.

Responsibilities

• Advertise and show available units to prospective tenants.
• Maintain tenant satisfaction by addressing concerns and complaints.
• Oversee fire safety recordkeeping and conduct regular inspections.

Skills

Customer Service

Communication

Education

Post-secondary education in business admin

Tools

Word

Excel

Job description

• Location: Stratford, Ontario, Canada
• Wage Type: Salary
• Job Type: Full-Time
• Schedule: Monday to Friday

Job Overview:
The Community Manager is responsible for supporting the daily on-site operations of residential properties by administrative duties and providing exceptional customer service to tenants.
Key Responsibilities:

• Advertise and show available units to prospective tenants, respond to all rental inquiries, process application forms, assist with verifying credit references, send required documents and applications to Head Office for approval, and close rental agreements while keeping a detailed record of all calls, emails, and walk-ins.
• Maintain tenant satisfaction by promptly addressing concerns and complaints within 24 hours, providing excellent customer service, and coordinating maintenance or minor repairs. Approach all tenant interactions with respect, particularly during disputes, and ensure clear communication throughout the resolution process.
• Be accessible during working hours and respond swiftly to tenant emergencies. Prioritize accommodation requests and ensure adherence to accessibility policies. Plan and execute tenant engagement events to promote a strong sense of community.
• Oversee fire safety recordkeeping, conduct regular inspections, and maintain logbooks in compliance with company procedures. Collect and deposit rent payments, track expenditures, and assist with audits. Handle administrative duties such as responding to emails, faxing documents, posting notices, and ensuring accurate record-keeping of transactions.
• Complete essential documentation with attention to detail for leases, inspections, and resident records, and track expenses in the property management software.

Qualifications:

• Post-secondary education in business admin, hospitality or, sales and minimum two (2) years’ experience in the office administration and customer service is required.
• Valid driver’s license with satisfactory driving record and automobile insurance may be required.
• Computer skills (Word, Excel, e-mail/web) are required.
• Ability to lift 50lbs, bend, push and pull as well as go up and down stairs.

Who are we?
The Skyline Group of Companies is a fully integrated property and investment management organization, focused on real estate, powered by people and growing for future. We prioritize detail in everything we do, from investor consulting to fostering community at our properties.

Why us?
We offer competitive pay structure, employer paid benefits, an employee savings plan (We invest in your future with our ESP match!), paid volunteer days, ongoing training, and growth opportunities. We pride ourselves as an inclusive and empathetic employer. Our culture empowers staff at all levels to support and build vibrant communities.

Join Skyline in building Careers and Communities! We are an equal opportunity employer committed to diversity and accessibility. Accommodations are available upon request by contacting Skyline Human Resources at [e-mail]

Apply Online:skylinegroupofcompanies.ca/careers